topic Re: No internet connection in Archive

No internet connection

Asher97 — Fri, 05 Nov 2021 17:25:04 GMT

We received our WiFi box a couple weeks ago, however it was supposed to activate two days ago. Once it was set up, the internet light wasn't going green. We followed all the steps suggested on the Sky page, once we got to test connection we received an error message saying try again later. I have tried this 10/20 times. Tried messaging through WhatsApp and there was no reply once I sent a message they asked for. I can't get in contact with anyone to help, and it's needed for people working from home.

Re: No internet connection

Highlinder — Fri, 05 Nov 2021 17:36:38 GMT

@Asher97So you activation date was 2 days ago is this what you are saying?

Re: No internet connection

jamesn123 — Fri, 05 Nov 2021 23:48:15 GMT

@Asher97

I've flagged your post to Sky, look out for an email or message on the forum

Re: No internet connection

Greenfingers001 — Sat, 06 Nov 2021 08:54:25 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂