https://helpforum.sky.com/t5/Archive/Installation-problem/m-p/3824392#M716492 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>An engineer came to my flat to instal/ plug in the Sky broadband, but he said the socket was not compatible so he could not install Wifi. How can I book another appointment with an engineer? ( I have tried going on "My orders" but it says "no order").&nbsp;</P><P>&nbsp;</P><P>Or could I alternatively install it myself? Knowing the landlord assured me the socket is compatible...</P><P>&nbsp;</P><P>&nbsp;</P><P>thank your in advance&nbsp;</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3204924">@Sky.</a>&nbsp;</P> Thu, 04 Nov 2021 21:24:24 GMT Mariemariemarie 2021-11-04T21:24:24Z https://helpforum.sky.com/t5/Archive/Installation-problem/m-p/3824392#M716492 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>An engineer came to my flat to instal/ plug in the Sky broadband, but he said the socket was not compatible so he could not install Wifi. How can I book another appointment with an engineer? ( I have tried going on "My orders" but it says "no order").&nbsp;</P><P>&nbsp;</P><P>Or could I alternatively install it myself? Knowing the landlord assured me the socket is compatible...</P><P>&nbsp;</P><P>&nbsp;</P><P>thank your in advance&nbsp;</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3204924">@Sky.</a>&nbsp;</P> Thu, 04 Nov 2021 21:24:24 GMT https://helpforum.sky.com/t5/Archive/Installation-problem/m-p/3824392#M716492 Mariemariemarie 2021-11-04T21:24:24Z https://helpforum.sky.com/t5/Archive/Installation-problem/m-p/3824411#M716493 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3470428">@Mariemariemarie</a>&nbsp;</P> <P>What is the socket? Can you post a screenshot of the socket? Also what service did you order?</P> Thu, 04 Nov 2021 21:38:41 GMT https://helpforum.sky.com/t5/Archive/Installation-problem/m-p/3824411#M716493 jamesn123 2021-11-04T21:38:41Z