topic Re: Open reach failed install. in Archive

Open reach failed install.

mrbme2003 — Thu, 04 Nov 2021 07:18:58 GMT

I had an initial appointment date for my broadband installation of 21/10/21, with open reach. This failed due to an engineer not being able to get up a telegraph poll without a lift. I had to rebook an appointment, which isn't until 8/11/21. Am I right to assume I will receive the £5.04 a day compensation for 18 days?

Re: Open reach failed install.

cookiemonsteruk — Thu, 04 Nov 2021 07:23:16 GMT

@mrbme2003

Please read below under delayed provisioning

https://www.sky.com/help/articles/auto-compensation#need-a-hand

Re: Open reach failed install.

mrbme2003 — Thu, 04 Nov 2021 07:29:34 GMT

You experience Delayed Provisioning - We fail to start your new broadband and/or talk services from the date we confirmed to you in writing, this is payable at a rate of £5.04 per day for each day in delay.

This is the area I'm looking at, as I did a home.