topic Re: Cancel Boradband Booster in Archive

Cancel Boradband Booster

Deni74 — Fri, 25 Mar 2022 15:04:39 GMT

Hi, when I was switching to a new broadband service, I did not see the booster part and now I'm stuck paying £5 more a month than I intended to. I switched to ultrafast, which was supposed to be £32 but I'm paying £37. The whole reason I switched my broadband was to make it cheaper, but that obviously did not work. Does anyone know how I can cancel my booster? Any help is appreciated.

Re: Cancel Boradband Booster

jamesn123 — Fri, 25 Mar 2022 15:18:20 GMT

@Deni74

You'll need to call Sky and ask for it to be removed however you may be in a minimum term contract for it

Re: Cancel Boradband Booster

TimmyBGood — Fri, 25 Mar 2022 15:45:34 GMT

@jamesn123 wrote:

@Deni74

however you may be in a minimum term contract for it

In such a case I think I'd argue that the 'opt-out' provision isn't adequately visible.