topic Re: Sky WiFi dropping each night between 2:45 and 5:45am in Archive

Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Mon, 07 Feb 2022 04:15:45 GMT

Hi All,

Been having issues over the last several weeks where the WiFi will drop each night.

It's usually between 2:45am and 5:45am.

I've seen a few similar topics and this pointed to the Sky Q boxes WiFi eco mode.

Whilst I do have. Skyq boxes, it's the whole WiFi Network that goes.

I was awake for once tonight when it happened and running a test on the braodbnd from my phone via LTE I noticed that I only had 5 devices connected to my Router. All of these devices were hardwired.

I used one of the PC to connect onto the Router, and my WiFi name had been changed from a custom name I have and a custom password to the default SKY{unique) SSID that was the original one.

I changed both back to my normal SSID and password and all my devices came back.

Has anyone else seen this before where your SSID and passwords are being changed.

I'm not sure at 5:45 if it would have changed back by itself to my SSID or if that's what's been happening fronthe last few weeks.

It just seems odd and a coincidence to me.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

Chrisee — Mon, 07 Feb 2022 07:12:19 GMT

@SJGLCL the timing is the same as the timing for the eco mode for your Sky Q tv boxes so check they are set to operate in Active or None in Settings/Preferences/Power saving. The wifi hotspots the boxes produce go down when the TV boxes are in low power mode - power led is red.

Your SSID oddity can be explained if you have unticked the Synchronise button on the Wifi tab on the router and then you may not have renamed both bands. The Q boxes operate better with the bands synchronised they should only be split if you have devices that cannot connect to dual band SSIDs. A simple Wifi analyzer app on a phone will enable you to see all of the various hotspots their strength and channel which makes sorting this stuff muchbeasier.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Mon, 07 Feb 2022 15:49:55 GMT

Yes I have my 5Ghz and 2.4Ghz both synced.

I Still don't understand how it would reset it to th default, and also change the password back to the default however?

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Tue, 08 Feb 2022 09:57:52 GMT

@SJGLCL

Easiest way to see whats causing it is to put your Q boxes in Active mode not eco.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Tue, 08 Feb 2022 12:13:35 GMT

Well nothing dropped last night, but why would it effect and change an SSID on the Router?

Surely ECO mode shouldn't be changing my SSID and Password on the Router?

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Tue, 08 Feb 2022 13:06:36 GMT

@SJGLCL

It could be an issue with the hotspotting features of the Q boxes, software bugs can be weird, hence why you need to troubleshoot

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Tue, 08 Feb 2022 17:52:22 GMT

So even though I don't use any of the Sky Q Boxes as WiFi Boxes.

It can still effect the Power on the Router?

I'll just don't see how that works

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Wed, 09 Feb 2022 12:46:42 GMT

@SJGLCL

Nobody said anything about power to the router we are talking about loss of WiFi coverage or an SSID change which yes could be caused by literally anything, it could be software bug at the end of the day.-

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Wed, 09 Feb 2022 18:13:22 GMT

Sorry Perhaps I wasn't clear.

I don't use the Sky Q Boxes as WiFi Hubs or extenders.

I just use the WiFi from the Router and have both 5Ghz and 2.4Ghz synced.

At various times my WiFi drops overnight

On the night I reported I was awake so logged into the Router.

On looking at the setting my SSID and WiFi password had been reset back to defaults.

Igather no-one else has had the same issue which is why the suggestion to Alter the Sky boxes has been suggested

Re: Sky WiFi dropping each night between 2:45 and 5:45am

TimmyBGood — Wed, 09 Feb 2022 18:26:33 GMT

@SJGLCL wrote:

I don't use the Sky Q Boxes as WiFi Hubs or extenders.

They are acting that way though, whether you want them to or not,, and will continue to do so unless you switch their WiFi off completely (which would then require ethernet for Q television use). When Sky is the ISP and there's either a Q or Sky Broadband Hub at the address it's default functionality with no way for a subscriber to modify it.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Wed, 09 Feb 2022 18:48:28 GMT

That's what I have

All the SkyQ Boxes are Hard Wired.

I'mall running on Cisco Gigabit Switches.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Wed, 09 Feb 2022 19:25:00 GMT

@SJGLCL

Perhaps I wasnt clear either.

You dont have to be using their WiFi functionality for them to cause issues. I know many Q devices do weird ethernet routing so often if a box goes offline during eco mode it can knock out the whole network, its to do with how the boxes are chained together.

I dont really want to waste my time sitting here trying to explain the oddities that Sky have managed to build into their Q system that literally nobody but a few engineers at Sky probably understand when you could simply change a few settings on your Sky boxes and see if that is the issue. It would literally take you 5mins.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Wed, 09 Feb 2022 20:39:46 GMT

I completely understand what your saying.

However the WiFi isn't going off.

The WiFi was availabke.

The issue isn't to do with the Sky Q Boxes.

The issue is with the Sky Router.

The sky router has changed its SSID and Password.

It was broadcasting an SSID it just wasn't the one I set.

As I said obviously no one else has come across this

I appreciate you trying to help, but what I have been trying to say doesn't fit in with Eco Mode.

As the WiFi was worming just not the one I set up

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Thu, 10 Feb 2022 09:49:35 GMT

@SJGLCL

Your original post said the WiFi drops every night.

As for your SSID changing the Sky hub has the ability to change the SSID of the Q boxes & vice versa so that could be the reason for it

Re: Sky WiFi dropping each night between 2:45 and 5:45am

SJGLCL — Thu, 10 Feb 2022 17:56:01 GMT

@jamesn123

I'll mark your reply as Answered.

It's the closet to what is happening, and just chalk it up to a annoying software bug I guess.

So connected devices like security Cameras PC Laptops, SIP Phones RaspBerry Pi Weather Stations Smoke Alarms, Door Bells, all drop WiFi Every night.

The reason for this is the WiFi Network they connect too goes (as the SSID and Password changes)

Still got round this now, New AP hardwired.

All devices now can failover to this.

Just in my line of work if I kept changing the SSID and WiFi password Evey day for no reason.

I woukd not have a job for very long.

Re: Sky WiFi dropping each night between 2:45 and 5:45am

jamesn123 — Thu, 10 Feb 2022 19:19:14 GMT

@SJGLCL

Its not intended behaviour, i just know it can happen. Which is why I suspect its the Q boxes Eco mode.