topic Re: Broad band & internet problems in Archive

Broad band & internet problems

Musky030361 — Sat, 10 Jul 2021 08:14:20 GMT

Ive been having problems with my SKY connection for ages, Ive done all the 'self tests' ....where on earth can I find a telephone number to call them for help?

Re: Broad band & internet problems

GD1 — Sat, 10 Jul 2021 08:20:51 GMT

@Musky030361 If you have Sky talk try calling 150 from your landline

Re: Broad band & internet problems

cookiemonsteruk — Sat, 10 Jul 2021 08:21:57 GMT

@Musky030361

Can you post your router stats first to see if we can identify anything

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Broad band & internet problems

Choori — Mon, 07 Feb 2022 11:28:43 GMT

Same here

Re: Broad band & internet problems

Claire13 — Wed, 09 Feb 2022 21:07:41 GMT

My sky connection is shocking lately so slow if an wen it decides to load. Done all tests an says there's no problems

Re: Broad band & internet problems

Skull+Treaty — Wed, 09 Feb 2022 21:21:29 GMT

@Claire13

May you please post your router stats, this can be done following the information in this link

Can you also run the Broadband Test from the MySky App or using this this link

Re: Broad band & internet problems

Mr+Ramsden — Wed, 09 Feb 2022 22:25:32 GMT

I'll add a me too to poor connection as well. Doesn't look like its just me

Re: Broad band & internet problems

Claire13 — Wed, 09 Feb 2022 22:37:31 GMT

@Skull+Treaty

The stats all said no problems.

I've done the reset on the box an it's working alot better now.

Thanks for your reply.

Re: Broad band & internet problems

ItsMeAgain — Thu, 10 Feb 2022 01:45:47 GMT

Been having problems with my Internet for a couple of months now. Thing is when it drops windows tells me but all lights remain on the hub. I have to do a windows diagnostic test for them to fix the problem. Its driving me mad!

Tonight the Internet dropped again but this time the LAN light on hub is off. I've done all the tests Sky tell you to do, I've phone and their automated service gas done a deeper investigation but can't find a problem on the line. Internet has been down for about 2 hrs now.