topic Re: Upload Speed Dropped Drastically in Archive

Upload Speed Dropped Drastically

Sgb1 — Fri, 25 Feb 2022 11:41:24 GMT

We had Sky UltraFast installed yesterday and the results were as expected (1st picture)

All morning the upload speed has droppped drastically resulting in connection drop outs (2nd picture)

Restarted the router a couple of times this morning, and disconnected devices to see if there was any improvements

Re: Upload Speed Dropped Drastically

Highlinder — Fri, 25 Feb 2022 11:47:58 GMT

@Sgb1On ultrafast we are unable to see the speed that a user gets, could you run a test from the link below, let it complete and take a screenshot.

https://fast.com/

Re: Upload Speed Dropped Drastically

GD1 — Fri, 25 Feb 2022 11:48:24 GMT

@Sgb1 Are you doing the speed tests over ethernet? What results do you get with fast.com

Re: Upload Speed Dropped Drastically

Sgb1 — Fri, 25 Feb 2022 12:20:23 GMT

All of the tests were completed over wifi

Fast results;

Re: Upload Speed Dropped Drastically

Sgb1 — Mon, 28 Feb 2022 09:00:46 GMT

Reset the router this morning and the results haven't changed.

Re: Upload Speed Dropped Drastically

jamesn123 — Tue, 01 Mar 2022 11:14:22 GMT

@Sgb1

Any chance you can complete the tests over ethernet instead? Hard to say when its done over WiFi.

Re: Upload Speed Dropped Drastically

Sgb1 — Tue, 01 Mar 2022 15:29:03 GMT

Unfortunately not, as the router is downstairs and my PC is upstairs.

I do have Powerline Adapters, if that would be a better test?

Re: Upload Speed Dropped Drastically

jamesn123 — Tue, 01 Mar 2022 15:58:01 GMT

@Sgb1

Probably slightly better yeah but still hard to prove any fault to Sky without showing an ethernet test

Re: Upload Speed Dropped Drastically

Sgb1 — Tue, 01 Mar 2022 17:12:44 GMT

Hi @jamesn123

My partner brought his work laptop home.

Please see ethernet speed test from Fast

Re: Upload Speed Dropped Drastically

jamesn123 — Tue, 01 Mar 2022 17:29:18 GMT

That is very poor.

Assuming there is nothing connected to the hub that might be doing some sort of upload?

Re: Upload Speed Dropped Drastically

Sgb1 — Tue, 01 Mar 2022 18:13:36 GMT

Nothing connected. Router has been reset again, so only 1 device connected and still the same result.

Day of install the Upload was 70mbps, now as you can see its awful.

Re: Upload Speed Dropped Drastically

jamesn123 — Wed, 02 Mar 2022 13:31:00 GMT

@Sgb1

I've flagged your post to Sky. Look out for an email or message on the forum

Re: Upload Speed Dropped Drastically

Lisa-P1987 — Wed, 02 Mar 2022 13:48:21 GMT

Thank you for escalating this. We have now sent Sgb1 an invite to chat 🙂