https://helpforum.sky.com/t5/Archive/broadband/m-p/3932388#M711186 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2223830">@flowflow</a>&nbsp;</P> <P>When resetting you need to hold the reset button for a minimum of 20 seconds</P> Tue, 22 Feb 2022 13:56:10 GMT jamesn123 2022-02-22T13:56:10Z https://helpforum.sky.com/t5/Archive/broadband/m-p/3932376#M711185 <P>New Sky Q router arrived and I was trying to setup. I canged the password and tryied to login. It failed so I reset the router, not the initial password wont work either!</P> Tue, 22 Feb 2022 13:46:38 GMT https://helpforum.sky.com/t5/Archive/broadband/m-p/3932376#M711185 flowflow 2022-02-22T13:46:38Z https://helpforum.sky.com/t5/Archive/broadband/m-p/3932388#M711186 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2223830">@flowflow</a>&nbsp;</P> <P>When resetting you need to hold the reset button for a minimum of 20 seconds</P> Tue, 22 Feb 2022 13:56:10 GMT https://helpforum.sky.com/t5/Archive/broadband/m-p/3932388#M711186 jamesn123 2022-02-22T13:56:10Z