topic Re: issues in the derby area in Archive

issues in the derby area

Bugs789 — Mon, 31 Jan 2022 19:21:19 GMT

Hi all

Is anyone having broadband issues in the derby area?

I have noticed over the last couple of days the broadband seem to drop randomly it reconnects 5 minutes later but, it's very annoying. Yesterday it happened 3 times in the space of a couple of hours, tonight it's happened twice in the space of an hour.

Re: issues in the derby area

cookiemonsteruk — Mon, 31 Jan 2022 19:22:34 GMT

@Bugs789

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: issues in the derby area

Bugs789 — Tue, 08 Feb 2022 16:14:57 GMT

Hi,

apologies for the late reply, my router stats are:

Router Statistics

System Up Time: 142:08:07

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 8230 11613 0 27832 16518 00:02:45

LAN Up 78437889 56272531 0 30982 47618 142:08:07

WLAN (2.4 GHz) Up 22931000 13564470 0 534951 29067 142:06:42

WLAN (5 GHz) Up 3956997 1233446 0 1569 0 142:06:39

Broadband Link Downstream Upstream Connection Speed (Kbps) 37566 15031

Line Attenuation (dB) DS1:12.3 DS2:16.2 DS3:28.5 US0:5.1 US1:18.7 US2:18.6

Noise Margin (dB) DS1:9.2 DS2:9.4 DS3:8.5 US0:8.2 US1:8.2 US2:8.6

I have been getting atleast 1 disconnect a day today I have seen 3 most it recovers and reconnects quite quickly

Re: issues in the derby area

cookiemonsteruk — Tue, 08 Feb 2022 16:31:07 GMT

@Bugs789

What is your minimum guaranteed speed?

Can you run tests on my sky app and post the info in more about your connection