https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911214#M709951 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/432744">@JOHN+MELLOR</a>&nbsp;</P> <P>&nbsp;</P> <P>If you have been supplied with a Sky Broadband Hub and the Voice LED on it is green then that indicates you have been provisioned on Sky Talk over VOIP, and the only phone socket which will now work is the one on the back of the Hub itself.&nbsp;&nbsp; The phone port on an Openreach master socket (and any internal phone extension sockets at the address) will no longer function.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Sky_Talk_VOIP.gif" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/76100i0152924D69C3DBD6/image-size/medium?v=v2&amp;px=400" role="button" title="Sky_Talk_VOIP.gif" alt="Sky_Talk_VOIP.gif" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P class="lia-align-center"><A href="https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line" target="_blank" rel="noopener">https://www.sky.com/help/diagnostics/fix-problems-with-your-phone</A>&nbsp;</P> Mon, 31 Jan 2022 16:54:00 GMT TimmyBGood 2022-01-31T16:54:00Z https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911201#M709950 <P>New broadband hub fitted today but cannot receive or make calls re phone&nbsp;</P><P>&nbsp;</P> Mon, 31 Jan 2022 16:22:13 GMT https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911201#M709950 JOHN+MELLOR 2022-01-31T16:22:13Z https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911214#M709951 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/432744">@JOHN+MELLOR</a>&nbsp;</P> <P>&nbsp;</P> <P>If you have been supplied with a Sky Broadband Hub and the Voice LED on it is green then that indicates you have been provisioned on Sky Talk over VOIP, and the only phone socket which will now work is the one on the back of the Hub itself.&nbsp;&nbsp; The phone port on an Openreach master socket (and any internal phone extension sockets at the address) will no longer function.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Sky_Talk_VOIP.gif" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/76100i0152924D69C3DBD6/image-size/medium?v=v2&amp;px=400" role="button" title="Sky_Talk_VOIP.gif" alt="Sky_Talk_VOIP.gif" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P class="lia-align-center"><A href="https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line" target="_blank" rel="noopener">https://www.sky.com/help/diagnostics/fix-problems-with-your-phone</A>&nbsp;</P> Mon, 31 Jan 2022 16:54:00 GMT https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911214#M709951 TimmyBGood 2022-01-31T16:54:00Z https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911769#M709952 <P>Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.&nbsp;</P><P>&nbsp;</P> Tue, 01 Feb 2022 10:45:21 GMT https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3911769#M709952 Mr+Flibbles+86 2022-02-01T10:45:21Z https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3914017#M709953 <P>Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 03 Feb 2022 13:33:19 GMT https://helpforum.sky.com/t5/Archive/New-broadband-installed-today-can-not-Make-or-Receive-calls-on-phone/m-p/3914017#M709953 Greenfingers001 2022-02-03T13:33:19Z