topic Re: Storm damage to phone line in Archive

Storm damage to phone line

Norm0406 — Sun, 30 Jan 2022 22:01:55 GMT

Yesterday's storm damage has brought down telephone line have no land phone or broadband connection.

Can you help

Norman Devlin..

Re: Storm damage to phone line

Highlinder — Sun, 30 Jan 2022 22:42:49 GMT

@Norm0406 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Storm damage to phone line

Chrisee — Mon, 31 Jan 2022 07:16:41 GMT

@Norm0406 Openreach will repair line damage but it msy take sometime as their crews will be very busy after a major storm so there is little you can do but report the line issue to Sky and wait. To help you report the fault I am escalating your post to Sky who should invite you ontoo a private chat session on the forum where a hat button should appear.