topic I have returned my old router, but you say you are going to charge me for non-return in Archive

I have returned my old router, but you say you are going to charge me for non-return

Yodel — Thu, 27 Jan 2022 12:56:23 GMT

I cannot find anywhere on the Sky page where I can put the tracking code in to prove that I have returned it

Re: I have returned my old router, but you say you are going to charge me for non-return

GD1 — Thu, 27 Jan 2022 12:58:32 GMT

@Yodel I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: I have returned my old router, but you say you are going to charge me for non-return

Lisa-P1987 — Thu, 27 Jan 2022 14:31:43 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: I have returned my old router, but you say you are going to charge me for non-return

Lisa-P1987 — Sun, 30 Jan 2022 08:48:40 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks