topic Re: Broadband installation in Archive

Broadband installation

GAZ5612 — Mon, 21 Mar 2022 18:33:44 GMT

Hi there I am looking for some help I am waiting on my broadband connection and I have been told it won't be installed till 26th of August 5 month is far too long as a need the broadband in my house for my work.

Re: Broadband installation

cookiemonsteruk — Mon, 21 Mar 2022 18:40:29 GMT

@GAZ5612

Thats too long. What broadband package did you go for?

Have they given any reason,

What does it say in your orders on your my sky app if you have an account yet

Re: Broadband installation

GAZ5612 — Mon, 21 Mar 2022 18:45:48 GMT

@cookiemonsteruk

My package is the super fast gamers package with the boost upgrade.

The engineer contacted me last week to tell me they might have to put up a new pole and bring it into the side of my house.

Re: Broadband installation

cookiemonsteruk — Mon, 21 Mar 2022 18:47:40 GMT

@GAZ5612

May take some time but surely not 5 months IMHO

Re: Broadband installation

GAZ5612 — Mon, 21 Mar 2022 18:55:01 GMT

Yeah I didn't think it would take as long as 5 months a don't no what they want me to do with no Internet for 5 months.

Re: Broadband installation

cookiemonsteruk — Mon, 21 Mar 2022 18:59:21 GMT

@GAZ5612

Who were your with before or is this a first time install for you. If sky have accepted the order only thing i can suggest is ring them on
zero three three three seven five nine one zero one eight and ask for order recovery team

Re: Broadband installation

GAZ5612 — Mon, 21 Mar 2022 19:01:56 GMT

I was with virgin media.

Thanks for the advice.

Re: Broadband installation

TimmyBGood — Tue, 22 Mar 2022 07:27:20 GMT

@GAZ5612 wrote:

@cookiemonsteruk

The engineer contacted me last week to tell me they might have to put up a new pole and bring it into the side of my house.

Unfortunately pole work can have lead time of many months, particularly if the cable getting to the pole has to fly above other property and/or road closure is required to get it in place. Migration from Virgin suggests there's no Openreach data bearer at the address: in those circumstances keeping the Virgin contract going is the only option until there's an alternative known to be viable.

Re: Broadband installation

GAZ5612 — Tue, 22 Mar 2022 07:29:33 GMT

@cookiemonsteruk

They where supposed to take the line from a pole that is at the back of my house but they have changed there mind a told me they need to install a new pole at the front of my house.

Re: Broadband installation

TimmyBGood — Tue, 22 Mar 2022 08:05:22 GMT

@GAZ5612

That can happen where an existing pole is assessed as being at its structural limit: it's an acknowledged problem slowing the distribution of FTTP.

https://www.ispreview.co.uk/index.php/2021/02/an-unusual-capacity-problem-on-openreachs-uk-fttp-poles.html

https://www.ispreview.co.uk/index.php/2021/04/openreach-update-on-solutions-for-uk-fttp-pole-capacity-issues.html