topic Re: Sky Ultrafast + engineer visit in two weeks time but.... in Archive

Sky Ultrafast + engineer visit in two weeks time but....

Chrisk1970 — Mon, 21 Mar 2022 20:00:22 GMT

My installation pack came today, just an ethernet cable and some instructions. The instructions tell me that I should already have a Optical Network cable (ONC) installed but I do not!! Is this an issue or will the engineer just install it on the day??

Re: Sky Ultrafast + engineer visit in two weeks time but....

cookiemonsteruk — Mon, 21 Mar 2022 20:04:18 GMT

@Chrisk1970

Normally openreach would install on the day. However if openreach think theres already one it would be best to contact sky to tell them you don't. Call sky on 150 from your sky kandline or
zero three three three seven five nine one zero one eight from any other phone

Re: Sky Ultrafast + engineer visit in two weeks time but....

cookiemonsteruk — Mon, 21 Mar 2022 20:06:15 GMT

@Chrisk1970

Could you enter your full postal address in the database below and post the notes under the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Sky Ultrafast + engineer visit in two weeks time but....

Chrisk1970 — Mon, 21 Mar 2022 20:08:15 GMT

Ok thanks will do! Openreach were about 20 yards from my house today and appeared to be laying cable? Guess it might just be a coincidence!?

Re: Sky Ultrafast + engineer visit in two weeks time but....

Chrisk1970 — Mon, 21 Mar 2022 20:12:40 GMT

Exchange PRESTATYN is served by Cabinet 6

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low VDSL Range A (Clean)

69.6 49 15.4 10 44 Available Available VDSL Range B (Impacted)

67.4 44 15 8.8 35 Available Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 14 -- 8 to 18.5 Available WBC ADSL2+ Annex M Up to 14 Up to 1 8 to 18.5 Available ADSL Max Up to 7 -- 6 to 8 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available

Other Offerings Availability Date VDSL Multicast Available ADSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal N SOADSL Restriction Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Re: Sky Ultrafast + engineer visit in two weeks time but....

cookiemonsteruk — Mon, 21 Mar 2022 20:18:36 GMT

@Chrisk1970

Ok , the main thing is they know there isn't an optical network terminal so that will be installed on the day

However "Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56." Means that they may need to do digging to get the cable to your house.

Re: Sky Ultrafast + engineer visit in two weeks time but....

cookiemonsteruk — Mon, 21 Mar 2022 20:21:05 GMT

@Chrisk1970

In other words there's no need to contact sky its fully in the hands of openreach

Re: Sky Ultrafast + engineer visit in two weeks time but....

Chrisk1970 — Mon, 21 Mar 2022 20:36:55 GMT

Many thanks for your help CookieMonster!! 🙂