topic Re: Issue with connecting to my broadband in Archive https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952610#M708453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>How old is that router and when did Sky send you that equipment out to you?</P> Wed, 16 Mar 2022 16:33:30 GMT Highlinder 2022-03-16T16:33:30Z Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951920#M708447 <P>I have an error message saying I do not have internet connection. My wifi is working fine on my phone and printer it's just not connecting to my sky. I've done all the diagnostic tests and it's still saying no internet. Help please !</P> Tue, 15 Mar 2022 20:50:53 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951920#M708447 Matt+tray 2022-03-15T20:50:53Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951948#M708448 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>How many lights are on the router and what colour are they just now?</P> Tue, 15 Mar 2022 21:03:49 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951948#M708448 Highlinder 2022-03-15T21:03:49Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951992#M708449 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P><P>&nbsp;</P><P>Router Looks like this&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/77623i92F9280630BFDAD7/image-size/medium?v=v2&amp;px=400" role="button" title="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" alt="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" /></span></P><P> </P><P>&nbsp;</P><P>&nbsp;</P> Tue, 15 Mar 2022 21:27:42 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3951992#M708449 Matt+tray 2022-03-15T21:27:42Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952600#M708451 <P>Can someone help please ? Does sky not have a number you can call anymore ? Or speak to an online technician ? Absolute joke!</P> Wed, 16 Mar 2022 16:29:18 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952600#M708451 Matt+tray 2022-03-16T16:29:18Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952603#M708452 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;hey there any clue what could be up?</P> Wed, 16 Mar 2022 16:29:52 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952603#M708452 Matt+tray 2022-03-16T16:29:52Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952610#M708453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>How old is that router and when did Sky send you that equipment out to you?</P> Wed, 16 Mar 2022 16:33:30 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952610#M708453 Highlinder 2022-03-16T16:33:30Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952616#M708454 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>&nbsp;wrote:<BR /> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P> <P>&nbsp;</P> <P>Router Looks like this&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/77623i92F9280630BFDAD7/image-size/medium?v=v2&amp;px=400" role="button" title="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" alt="A781C87A-AAF1-4724-AE25-162CF97A0806.jpeg" /></span></P> <P> </P> <P>&nbsp;</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>&nbsp;</P> <P>I wasn't aware any Sky Broadband service has ever used a Technicolor router.&nbsp; Is that one you've configured yourself?</P> Wed, 16 Mar 2022 16:36:17 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952616#M708454 TimmyBGood 2022-03-16T16:36:17Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952629#M708455 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2515311">@TimmyBGood</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P><P>&nbsp;</P><P>thanks for your quick response.</P><P>&nbsp;</P><P>I don't have sky broadband I have with a different company but they have linked up fine for years and as I said my internet connection is fine it's just the router won't connect to my skybox&nbsp;</P> Wed, 16 Mar 2022 16:44:04 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952629#M708455 Matt+tray 2022-03-16T16:44:04Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952635#M708456 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>&nbsp;wrote:<BR /> <P>my internet connection is fine it's just the router won't connect to my skybox&nbsp;</P> <HR /></BLOCKQUOTE> <P>OK, so this is a thread for a different forum.</P> <P>&nbsp;</P> <P>Which version of Sky Television do you subscribe to?</P> Wed, 16 Mar 2022 16:46:19 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952635#M708456 TimmyBGood 2022-03-16T16:46:19Z Re: Issue with connecting to my broadband https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952654#M708457 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2515311">@TimmyBGood</a>&nbsp;</P><BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2515311">@TimmyBGood</a>&nbsp;wrote:<BR /><BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3541500">@Matt+tray</a>&nbsp;wrote:<BR /><P>my internet connection is fine it's just the router won't connect to my skybox&nbsp;</P><HR /></BLOCKQUOTE><P>OK, so this is a thread for a different forum.</P><P>&nbsp;</P><P>Which version of Sky Television do you subscribe to?</P><HR /></BLOCKQUOTE><P>Will leave you to move this <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Wed, 16 Mar 2022 16:55:43 GMT https://helpforum.sky.com/t5/Archive/Issue-with-connecting-to-my-broadband/m-p/3952654#M708457 Highlinder 2022-03-16T16:55:43Z