topic Re: Tried everything suggested but no Broadband connection in Archive

Tried everything suggested but no Broadband connection

Tatlisu — Sat, 12 Mar 2022 22:27:26 GMT

We have followed all guidance. Unplugged phone line, power, restarted hub etc several times but no luck. Any suggestions. I need to be up and running quite quickly

Re: Tried everything suggested but no Broadband connection

Highlinder — Sat, 12 Mar 2022 22:50:49 GMT

@TatlisuWhat does the broadband test tell you when you run it?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Tried everything suggested but no Broadband connection

TimmyBGood — Sun, 13 Mar 2022 10:41:08 GMT

@Tatlisu wrote:

I need to be up and running quite quickly

Unfortunately Openreach typically don't address domestic broadband faults over the weekend: once logged by an ISP after being reported by a subscriber their target time to fix is within three working days starting the following weekday morning.

Re: Tried everything suggested but no Broadband connection

Tatlisu — Mon, 14 Mar 2022 09:26:29 GMT

Thank you to those who replied but our internet magically reappeared overnight. It was difficult to find out why it happened in the first place but at least we have it back. Fingers crossed it was a one off.