topic Re: Replacement Router in Archive

Replacement Router

Robg.26 — Fri, 21 Jan 2022 18:35:35 GMT

I have been a Sky Fibre user for 3+ years but recently the router has started randomly loosing signal. It can be a few seconds or quite a few minutes. The speed seems good but when you are trying to communicate & the internet switches off can be a little trying!!!!!

What other 3rd party routers work with Sky Q and Fibre broadband as I have been told that Sky's own router is all that will work with my setup!

Advice would be gratefully accepted.

Thanks

Robin

Re: Replacement Router

Skull+Treaty — Sat, 22 Jan 2022 09:04:52 GMT

@Robg.26

May you please post your router stats, this can be done following the information in this link

The forum may be able to advise on an issue.

Can you confirm what broadband package you're using? Fibre comes in FTTC for FTTP

Depending on which you have may determine if you need just a router or a router & modem (or combo router/modem)

Re: Replacement Router

Robg.26 — Sat, 22 Jan 2022 19:25:22 GMT

Router Statistics

System Up Time: 64:47:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 3431675 11897388 0 1210 1199 64:46:10 LAN Up 5995892 2054628 37 563145 20208 64:47:32 WLAN (2.4 GHz) Up 716815 114939 0 10792 80 64:45:57 WLAN (5 GHz) Up 7942278 3203335 0 0 18680 64:45:39

Broadband Link Downstream Upstream Connection Speed (Kbps) 79050 19999 Line Attenuation (dB) DS1:9.2 DS2:21.1 DS3:31.8 US0:3.6 US1:17.2 US2:26.2 Noise Margin (dB) DS1:5.2 DS2:5.1 DS3:5.4 US0:7.3 US1:7.2 US2:7.2

Re: Replacement Router

jamesn123 — Mon, 24 Jan 2022 13:44:06 GMT

@Robg.26

Your stats dont suggest a drop for 64 hours so it is probably a WiFi signal issue. Have you tried changing the WiFi channel or any other WiFi mitigation steps from this guide

Re: Replacement Router

Robg.26 — Mon, 24 Jan 2022 19:13:35 GMT

For the PC I use Homebase connectors. I gave up on the Wifi ages ago! The internet just stops even with 3 green light on the homebase blocks. The webpage just says I am in Offline mode & to use connection troubleshooter to try & fix the problem. 90% of the time it cant find a fault & I just have to wait until it recovers. Lately though switching on the router downstairs doesnt even recover the connection.

A mate gave me another Sky Q router to try and although I had one failure last night all seems well for now! A day or two to check it out will show more details of the issue.

Thanks

Robin