topic Internet issue- all lights correct, working two days ago. in Archive

Internet issue- all lights correct, working two days ago.

Smiffie01 — Wed, 19 Jan 2022 08:20:55 GMT

Our Internet has not worked for two days now and I have done everything that has been advised for me to do. Seems to have happened (I believe) since O2 said that they were carrying out works in a different postcode to me, I am not 100% on this but everything was working perfectly until then.

It's not just my mobile and laptop it's the rest of the family's as well that do not work when they come over to check on us.
I went on sky and it gave 4 orange triangles and stated that there is an issue with each.

Sky please help me get this sorted out?

Re: Internet issue- all lights correct, working two days ago.

jamesn123 — Wed, 19 Jan 2022 11:59:46 GMT

@Smiffie01 I've flagged your post to Sky, look out for an email or message on the forum

Re: Internet issue- all lights correct, working two days ago.

Tom-W19 — Wed, 19 Jan 2022 15:10:03 GMT

Thanks for escalating. We've sent an invite to Smiffie01.

Re: Internet issue- all lights correct, working two days ago.

Mr+Flibbles+86 — Fri, 21 Jan 2022 16:39:04 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks