topic Re: Constant internet dropouts in Archive

Constant internet dropouts

LJ2k — Sat, 15 Jan 2022 15:29:45 GMT

My internet is dropping constantly. Ive had openreach round twice, each time they reset some settings with the line, internet is good and fast for 1-2 days then begins dropping multiple times every hour.

Ive also had 2 new routers which have not changed anything. This has become extremely frustrating and any help would be greatly appreciated.

Heres my router stats :

Re: Constant internet dropouts

cookiemonsteruk — Sat, 15 Jan 2022 15:32:40 GMT

@LJ2k

What is your guaranteed minimum speed? Can you run tests on your my sky app and post the info in more about your connection

Re: Constant internet dropouts

LJ2k — Sat, 15 Jan 2022 16:10:53 GMT

@cookiemonsteruk

My guaranteed speed should be 56mb but I only seem to be getting 25mb. What other info do you need? Sorry about taking so long to respond I'm having to tether my phone to work and leave it upstairs for reception while my pc is downstairs. Since my first message the internet has dropped maybe 4-5 times.

Re: Constant internet dropouts

cookiemonsteruk — Sat, 15 Jan 2022 16:24:06 GMT

@LJ2k

Basically there is a fault of some description ie internal or external. Noise margin should be 3-6 db yours is 8db . Showing you cabinet is using dlm to stabilise the errors by sacrificing speed. In addition it sounds like your line is dropping by more than 10 a day which requires an engineer

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Constant internet dropouts

Lisa-P1987 — Sat, 15 Jan 2022 16:36:01 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Constant internet dropouts

LJ2k — Sat, 15 Jan 2022 21:31:27 GMT

Thanks a lot for the help guys. I clicked on the chat button at the bottom left but no one responded when I messaged, maybe they'll respond tomorrow?

@cookiemonsteruk you seem to have figured out more than multiple open reach engineers and members of sky technical support were able to so thanks for that.

Re: Constant internet dropouts

Highlinder — Sat, 15 Jan 2022 21:35:36 GMT

@LJ2kWhen you answer the chat bubble as it says in the link that @cookiemonsteruk has in their post that answers are not immediate, this can be found in the second to last paragraph.

As for saying thanks, seems that you did a fine job in your post.

Re: Constant internet dropouts

cookiemonsteruk — Sat, 15 Jan 2022 21:36:34 GMT

@LJ2k

Responses aren't always instantaneous even after the invite is sent. Keep an eye out tomorrow

Re: Constant internet dropouts

Mr+Flibbles+86 — Tue, 18 Jan 2022 11:44:07 GMT

Update – Thanks for chatting to us. Unfortunately there was no response in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks