topic openreach update in Archive

openreach update

donnawils85 — Wed, 05 Jan 2022 11:26:57 GMT

No broadband or line since 27th dec due to external fault openreach said repair 30th then then the 4th this has passed. I have called sky everyday, can someone from sky help me with an update and raise a complaint.

Re: openreach update

Daniel0210 — Wed, 05 Jan 2022 11:44:49 GMT

@donnawils85 I'm not certain if the Escalation Team can assist you with this issue, but I have escalated your post to Sky who may get in touch with you later. Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.
This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: openreach update

Lisa-P1987 — Wed, 05 Jan 2022 12:01:33 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: openreach update

Mr+Flibbles+86 — Fri, 14 Jan 2022 15:53:50 GMT

UPDATE - This issue has been resolved on a private chat