topic Re: Intermittent Wi-fi dropouts in Archive

Intermittent Wi-fi dropouts

GU27 — Thu, 13 Jan 2022 14:50:51 GMT

In the past 3 days I have experienced 3 seperate issues where the Wi-Fi has dropped out completely leading to the orange light displaying on the Router. I had past issues which were addressed about a year ago, but returning to work this week I keep losing the connection. Once it reconnects everything seems to work fine again, but I can't afford to keep dropping out of work video calls or mid-work. Any ideas?? I've tried to find a support line number but.........

Re: Intermittent Wi-fi dropouts

cookiemonsteruk — Thu, 13 Jan 2022 14:54:14 GMT

@GU27

Is the wifi light turning orange or the internet light?

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Intermittent Wi-fi dropouts

GU27 — Thu, 13 Jan 2022 15:56:52 GMT

@cookiemonsteruk

Hi, thanks for your prompt response, it's the middle 'Internet' light that turns orange when the dropouts happen. Most of the time it seems to be fine, but then every so often....

Re: Intermittent Wi-fi dropouts

jamesn123 — Thu, 13 Jan 2022 16:02:11 GMT

Hi @GU27

How often does it drop and how long does the drop occur? Your stats suggest the last drop was 4 hours ago

Re: Intermittent Wi-fi dropouts

cookiemonsteruk — Thu, 13 Jan 2022 16:09:17 GMT

@GU27

Line attenuation and noise margin are spot on.

You would normally expect the d2 and d3 figures to be impacted if an actual line fault

Try turnhng router off for more than 1/2 hour to obtain new public ip address and see if the line stabilises

Re: Intermittent Wi-fi dropouts

GU27 — Thu, 13 Jan 2022 16:35:46 GMT

Hi @jamesn123

The Internet drops out, sometimes resets itself and within a couple of minutes I'm back online, other times it requires intervention and a switch off and reboot.

Re: Intermittent Wi-fi dropouts

GU27 — Thu, 13 Jan 2022 16:37:08 GMT

Hi @cookiemonsteruk

Yes most of the time everything works fine and the speeds and quality are pretty good, it's just these occasional complete drop outs that are driving me mad.

Re: Intermittent Wi-fi dropouts

jamesn123 — Thu, 13 Jan 2022 17:16:26 GMT

@GU27

How often does it occur? Once a day? Less? More?

Re: Intermittent Wi-fi dropouts

GU27 — Thu, 13 Jan 2022 17:30:49 GMT

@jamesn123 This week has been first week back at work for me and its dropped out at least once a day every day of this week. When it's up it always seem fine and previous calls to Sky have aways ended with 'it seems fine now', which it is....until it drops out again.