https://helpforum.sky.com/t5/Archive/Internet-Drop-outs/m-p/3893148#M706499 <P>I have recently changed back to SKY internet after leaving two years ago to swithc to Shell Engergy Internet. Over the last two years with shell i never had any issues with connection. Since joing back with SKY at least twice a day maybe more i am experiencing drops in my internet throughout the whole house and having to reconnect.</P><P>&nbsp;</P><P>Never experienced these issues previosuly so unsure as to what could be causing the issue? Any help wouyld be greatly appreciated.</P><P>&nbsp;</P><P>Below is a photo to show connections entering and leaving the router.When the intenret is working its absolutely fine just keeps dropping out, i have had it on occasions where it would do it every 5 minues.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Router.jpg" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/75452i7BDF84656F370C2B/image-size/large?v=v2&amp;px=999" role="button" title="Router.jpg" alt="Router.jpg" /></span></P> Wed, 12 Jan 2022 17:14:39 GMT Matthew 2022-01-12T17:14:39Z https://helpforum.sky.com/t5/Archive/Internet-Drop-outs/m-p/3893148#M706499 <P>I have recently changed back to SKY internet after leaving two years ago to swithc to Shell Engergy Internet. Over the last two years with shell i never had any issues with connection. Since joing back with SKY at least twice a day maybe more i am experiencing drops in my internet throughout the whole house and having to reconnect.</P><P>&nbsp;</P><P>Never experienced these issues previosuly so unsure as to what could be causing the issue? Any help wouyld be greatly appreciated.</P><P>&nbsp;</P><P>Below is a photo to show connections entering and leaving the router.When the intenret is working its absolutely fine just keeps dropping out, i have had it on occasions where it would do it every 5 minues.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Router.jpg" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/75452i7BDF84656F370C2B/image-size/large?v=v2&amp;px=999" role="button" title="Router.jpg" alt="Router.jpg" /></span></P> Wed, 12 Jan 2022 17:14:39 GMT https://helpforum.sky.com/t5/Archive/Internet-Drop-outs/m-p/3893148#M706499 Matthew 2022-01-12T17:14:39Z https://helpforum.sky.com/t5/Archive/Internet-Drop-outs/m-p/3893162#M706500 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3485748">@Matthew</a>&nbsp;</P> <P>One of those cables looks awful with wires hanging out of the shielding. i would replace that for starters.</P> <P>Secondly can you post your <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">router stats</A></P> Wed, 12 Jan 2022 17:26:57 GMT https://helpforum.sky.com/t5/Archive/Internet-Drop-outs/m-p/3893162#M706500 jamesn123 2022-01-12T17:26:57Z