topic Re: Broadband speed in Archive

Broadband speed

ifrit09 — Mon, 10 Jan 2022 13:55:46 GMT

I have a constant speed of 42mb on superfast according to the router and using check connection through sky website. On the broadband page it states minimum guarantee as 44mb and once I run the health check and it says the connection is good but when I click more connection details, it lists the minimum guaranteed speed as 65mb. Not sure why there's 2 different guaranteed speeds but either way its below where it should be...anyone have an idea or should I just call sky

Re: Broadband speed

cookiemonsteruk — Mon, 10 Jan 2022 13:58:20 GMT

@ifrit09

Can you post your stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Broadband speed

ifrit09 — Mon, 10 Jan 2022 14:00:47 GMT

Re: Broadband speed

cookiemonsteruk — Mon, 10 Jan 2022 14:01:10 GMT

@ifrit09

By the way can you post where it says minimum guarantee is 45Mbps and 65Mbps

Re: Broadband speed

ifrit09 — Mon, 10 Jan 2022 14:03:00 GMT

Re: Broadband speed

ifrit09 — Mon, 10 Jan 2022 14:05:15 GMT

Re: Broadband speed

cookiemonsteruk — Mon, 10 Jan 2022 14:12:46 GMT

@ifrit09

Your line only looks capable of 65Mbps maximum. To get a 65Mbps guarantee is highly unusual . Yet thats what it says on the image that shows your personal speeds. However the other post showing 44Mbps would be what we would expect. Either way you are below your guarantee. I would advise you contact sky on 150 from your sky landline or
zero three three three seven five nine one zero one eight from any other phone

Re: Broadband speed

jamesn123 — Mon, 10 Jan 2022 14:27:46 GMT

@ifrit09

I've flagged your post to Sky incase you wish to chat on the forum instead of call. look out for an email or message on the forum

Re: Broadband speed

Tom-W19 — Mon, 10 Jan 2022 16:56:50 GMT

Thanks for escalating. We've sent an invite to ifrit09.

Re: Broadband speed

Mr+Flibbles+86 — Tue, 11 Jan 2022 12:34:01 GMT

UPDATE - this query has been handled on a private chat