https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3889867#M706235 <P>Why is it that when the phone line is disconnected from the router the internet goes off, the other problem we have is that my son's games console freezes constantly whilst in the middle of a game.</P><P>Never had a problem with previous IP, but theres always some niggle</P> Sun, 09 Jan 2022 13:46:29 GMT joymacdel 2022-01-09T13:46:29Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3889867#M706235 <P>Why is it that when the phone line is disconnected from the router the internet goes off, the other problem we have is that my son's games console freezes constantly whilst in the middle of a game.</P><P>Never had a problem with previous IP, but theres always some niggle</P> Sun, 09 Jan 2022 13:46:29 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3889867#M706235 joymacdel 2022-01-09T13:46:29Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890063#M706236 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1737125">@joymacdel</a>&nbsp;</P> <P>Do you mean when you disconnect the phone from the router or when you unplug the phone line from the router?</P> <P>&nbsp;</P> <P>Is your son using a console over WiFi or ethernet?</P> Sun, 09 Jan 2022 16:54:39 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890063#M706236 jamesn123 2022-01-09T16:54:39Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890118#M706237 <P>When the phone line (only) is disconnected from the router, the whole Internet disconnects momentarily&nbsp;</P> Sun, 09 Jan 2022 17:17:04 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890118#M706237 joymacdel 2022-01-09T17:17:04Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890800#M706238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1737125">@joymacdel</a>&nbsp;</P> <P>Any particular reason you are disconnecting and reconnecting the phone line? Its designed to be left in</P> Mon, 10 Jan 2022 14:01:18 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890800#M706238 jamesn123 2022-01-10T14:01:18Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890810#M706239 <P>As we originall had 4 phone lines and a Fax machine we have to unplug the phone to use theFax Machine until we manage to get a splitter</P> Mon, 10 Jan 2022 14:05:15 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890810#M706239 joymacdel 2022-01-10T14:05:15Z https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890829#M706240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1737125">@joymacdel</a>&nbsp;</P> <P>Not really a lot I or Sky can suggest on that, your use case isnt really designed for that</P> Mon, 10 Jan 2022 14:13:56 GMT https://helpforum.sky.com/t5/Archive/Internet-Phone/m-p/3890829#M706240 jamesn123 2022-01-10T14:13:56Z