topic Re: No router received by activation date in Archive

No router received by activation date

MangoMuncher — Wed, 05 Jan 2022 20:30:42 GMT

It is our sky broadband activation date today but there's no sign of the router!

The only communication I have received is the confirmation email stating the activation date and that an engineer visit is not required as it can be done remotely. I have the MySky app as well which is not showing anything under my orders or my products. I don't even have a way of seeing if the broadband has been activated yet.

I am no tech wizz but I think you need a router to get a WiFi connection; please help! TIA 🙂

Re: No router received by activation date

Highlinder — Wed, 05 Jan 2022 20:38:07 GMT

@MangoMuncherWhat does it say in my account, track orders about the equipment that was supposed to have been sent to you for the service?

Re: No router received by activation date

MangoMuncher — Wed, 05 Jan 2022 20:42:15 GMT

@Highlinder it just says 'no orders in progress' then lists the reasons why:

It hasn't been processed yet.
It has been completed.
It's a type of order we don't support in Order Tracking

I have checked it every day and nothing has changed.

Re: No router received by activation date

Highlinder — Wed, 05 Jan 2022 20:46:01 GMT

@MangoMuncherIs your phone line up and running okay. If it is, could you dial 17070 and tell me the greeting that you get.

Just want to make sure that the activation has gone fully through.

Re: No router received by activation date

MangoMuncher — Wed, 05 Jan 2022 20:48:28 GMT

@Highlinder unfortunately I have no way to tell as we don't have any intention of using the phone line, just the broadband, so haven't got a landline phone 😕

Re: No router received by activation date

Highlinder — Wed, 05 Jan 2022 21:26:07 GMT

@MangoMuncher I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will not happen till tomorrow now.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No router received by activation date

MangoMuncher — Wed, 05 Jan 2022 21:39:26 GMT

@Highlinder thank you very much!

Re: No router received by activation date

Greenfingers001 — Thu, 06 Jan 2022 09:29:29 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: No router received by activation date

Mr+Flibbles+86 — Sun, 09 Jan 2022 10:24:30 GMT

Update – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks