topic BB connection fails daily. in Archive

BB connection fails daily.

Norfolk+n+Good — Sun, 02 Jan 2022 12:03:02 GMT

Reading an earlier post from SKY employee, it was suggested that I log in to my hub and paste the stats that may suggest a reason for continual loss of service. Please see results below. Frankly it's all Dutch to me, so hopefully someone can shed some light on it, however I did rebot the router in an attempt to resolve, so I hope that it's retuned the necessary.

Router Statistics

System Up Time: 00:29:23

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 98248 125158 0 1030 918 00:24:42 LAN Up 27202 24533 5181 59882 56519 00:29:23 WLAN (2.4 GHz) Up 11833 181 0 14532 0 00:27:46 WLAN (5 GHz) Up 189108 133808 0 585665 53675 00:27:38

Broadband Link Downstream Upstream Connection Speed (Kbps) 24999 1263 Line Attenuation (dB) DS1:24.1 DS2:71.6 DS3:0.0 US0:9.7 US1:56.8 US2:0.0 Noise Margin (dB) DS1:8.6 DS2:8.7 DS3:0.0 US0:7.1 US1:0.0 US2:0.0

Poll Interval:

Re: BB connection fails daily.

jamesn123 — Mon, 03 Jan 2022 14:30:46 GMT

Hi @Norfolk+n+Good

Your stats show a fault on the line which may be the cause of your intermitent loss of service. I've flagged your post to Sky, look out for an email or message on the forum

Re: BB connection fails daily.

Norfolk+n+Good — Mon, 03 Jan 2022 18:58:37 GMT

Many thanks for your assistance. 🙂

Re: BB connection fails daily.

Lisa-P1987 — Tue, 04 Jan 2022 08:51:30 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: BB connection fails daily.

Greenfingers001 — Thu, 06 Jan 2022 08:43:36 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: BB connection fails daily.

Norfolk+n+Good — Thu, 06 Jan 2022 09:07:17 GMT

Morning, yes please re escalate. 1st few days back at work since the break and it's been flat out.

Re: BB connection fails daily.

Skull+Treaty — Thu, 06 Jan 2022 09:13:18 GMT

@Norfolk+n+Good wrote:
Morning, yes please re escalate. 1st few days back at work since the break and it's been flat out.

@Norfolk+n+Good

I've escalated your post via the community chat.

This link shows how it works.

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you'll have 48 hours to respond or it will be automatically closed.

Note: If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

Re: BB connection fails daily.

Norfolk+n+Good — Thu, 06 Jan 2022 09:32:36 GMT

Thanks for the pointers and your assistance. 👍

Re: BB connection fails daily.

Mr+Flibbles+86 — Thu, 06 Jan 2022 11:43:07 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: BB connection fails daily.

Lisa-P1987 — Sat, 08 Jan 2022 16:52:09 GMT

Update – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: BB connection fails daily.

Norfolk+n+Good — Sat, 08 Jan 2022 23:29:45 GMT

I've 'spoken' to one of your colleagues and will follow their instructions, I fear it will be to no avail, but I am ever the optimist and as such, and in addition to the hard reboot, I've also placed a £10 bet on Norwich City playing European football next year.
C'mon you yellas.