topic Re: Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs. in Archive https://helpforum.sky.com/t5/Archive/Ongoing-issue-with-Broadband-connection-have-tried-to-contact-SKY-for-over-3-hrs/m-p/3888378#M705832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3502098">@ashies</a>&nbsp;</P><P>May you please post your router stats, this can be done following the information in <A href="https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717" target="_blank">this link</A></P><P>&nbsp;</P><P>Can you also run the Broadband Test from the MySky App or using this <A href="https://www.sky.com/pages/sky-com/test-your-broadband" target="_blank">this link&nbsp;</A>and post the results?</P> Fri, 07 Jan 2022 17:35:30 GMT Skull+Treaty 2022-01-07T17:35:30Z Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs. https://helpforum.sky.com/t5/Archive/Ongoing-issue-with-Broadband-connection-have-tried-to-contact-SKY-for-over-3-hrs/m-p/3888373#M705831 <P>issue with broadband connection- signal keeps dropping . have tried everything to sort but no luck. have been trying to get assistance form Sky for over 3 hrs, I keep being sent form chat to SMS to WhatsApp &amp; back again&nbsp;</P><P>&nbsp;</P> Fri, 07 Jan 2022 17:29:45 GMT https://helpforum.sky.com/t5/Archive/Ongoing-issue-with-Broadband-connection-have-tried-to-contact-SKY-for-over-3-hrs/m-p/3888373#M705831 ashies 2022-01-07T17:29:45Z Re: Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs. https://helpforum.sky.com/t5/Archive/Ongoing-issue-with-Broadband-connection-have-tried-to-contact-SKY-for-over-3-hrs/m-p/3888378#M705832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3502098">@ashies</a>&nbsp;</P><P>May you please post your router stats, this can be done following the information in <A href="https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717" target="_blank">this link</A></P><P>&nbsp;</P><P>Can you also run the Broadband Test from the MySky App or using this <A href="https://www.sky.com/pages/sky-com/test-your-broadband" target="_blank">this link&nbsp;</A>and post the results?</P> Fri, 07 Jan 2022 17:35:30 GMT https://helpforum.sky.com/t5/Archive/Ongoing-issue-with-Broadband-connection-have-tried-to-contact-SKY-for-over-3-hrs/m-p/3888378#M705832 Skull+Treaty 2022-01-07T17:35:30Z