topic Re: Setup Guidance in Archive

Setup Guidance

pughie — Wed, 05 Jan 2022 09:54:38 GMT

Hi, I still have my Sky broadband but 'd like to try setting up Sky Q with another internet provider. I have Sky and another provider broadband currently. I have a Sky mini box, as well as the main Sky main box and Sky Q router. Ideally I'd like to connect the main Sky Q box via ethernet to the second provider and then connect the mini to that box. What would the process be?

Re: Setup Guidance

jamesn123 — Wed, 05 Jan 2022 13:37:47 GMT

@pughie

Whats the reason for having two internet providers and mixing them?

The only way your Sky Q system will work is if the Q box and minis are all connected to the same network

Re: Setup Guidance

pughie — Wed, 05 Jan 2022 15:11:19 GMT

New broadband is Satellite and I want to be 100% sure everything works OK before terminating the Sky broadband. I got the main box working via ethernet on the new broadband but the mini box wouldn't connect to the main box, kept failing.

Re: Setup Guidance

TimmyBGood — Wed, 05 Jan 2022 15:17:25 GMT

@pughie

The Mini is probably very confused because it has been in a mesh with the main Q box and the Sky Hub, and now it's feeling lonely. You probably need to have the Sky Hub switched off, then do a network reset on the Mini and WPS it with the main Q box.

Re: Setup Guidance

jamesn123 — Wed, 05 Jan 2022 17:53:12 GMT

@pughie

Is it traditional satellite broadband or Starlink? Sky Q isnt compatible with traditional satellite broadband.

Re: Setup Guidance

pughie — Wed, 05 Jan 2022 18:26:56 GMT

It's Starlink, should that be OK?

Re: Setup Guidance

jamesn123 — Wed, 05 Jan 2022 21:09:54 GMT

@pughie

Starlink should be okay due to its low orbit low latency nature