topic Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee in Archive

Have superfast broadband via sky and confirmed our house has it - not getting fast download speeds.

MSRLoveTV — Thu, 30 Dec 2021 17:16:58 GMT

Openreach confirmed we have Superfast broadband at our house. And we have the Sky Superfast broadband package. But our broadband speed seems stuck at between 15-20mbps, which isn't what you'd expect with superfast broadband.

Not sure how to start looking into why it's so slow and not at the faster expected speeds. My street has a broadband cabinet in it so not far away.

Can anyone help with what I need to do, or who to contact first please?

Thanks

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 17:18:24 GMT

@MSRLoveTV

Can you post your router stats as shown

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

GD1 — Thu, 30 Dec 2021 17:18:33 GMT

@MSRLoveTV You will need to post your router stats before the forum can help https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 17:26:50 GMT

@MSRLoveTV

When was your activation date ?

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 17:31:20 GMT

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 17:33:33 GMT

Been with Sky for ages. - Not sure when we upgraded to Superfast Broadband. Thanks

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 17:35:55 GMT

@MSRLoveTV

Can you run tests on your my sky app and post the details in more about your connection

Also enter your full postal address below and post the full table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 18:01:34 GMT

Hope that's what you were referring to. Thanks

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 18:02:38 GMT

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 18:04:01 GMT

Cannot seem to upload any more screenshots ?!

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 18:04:56 GMT

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

GD1 — Thu, 30 Dec 2021 18:06:32 GMT

@MSRLoveTV When you post images they need to be moderated so won't show straight away.

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 18:05:41 GMT

@MSRLoveTV

I'll moderate the images shortly but unfortunately the cab closest to you is not the one you are connected. You appear to be above your guarantee

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 18:16:19 GMT

@cookiemonsteruk Thank you. How did you manage to find out I am not connected to the cabinet nearest me? (Sorry all the statistics are confusing to me 😫)

We originally upgraded to Sky Superfast broadband to get the unlimited usage but unfortunately at that time Superfast wasn't available in our road. We have now got Superfast on our road/house but the Sky broadband speed doesn't seem to have increased. Guaranteed speed would have been when we first got it - without the availability of the Superfast broadband to our house. Hope that made sense. Thank you 😊

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 18:34:23 GMT

@MSRLoveTV

If your cabinet was on the same street you would be on 80Mbps with a guarantee of 60-65Mbps. When you are dealing with connections of sub 59Mbps ofcom or ASA permit isps to quote national averages 😩

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 18:37:57 GMT

@MSRLoveTV

Going by your line attenuation d1 you are just under 2km from yours

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

MSRLoveTV — Thu, 30 Dec 2021 19:15:02 GMT

@cookiemonsterukthanks. Just done some digging thanks to your links.

Was completely unaware we were not connected to the nearest cabinet 🙈. Our cabinet is situated at the other end of town!!
Have located other addresses also on the same cabinet but closer to it and their speed is quoted as a lot higher than ours.

Is it a case of the further you are from your allocated cabinet the slower the broadband speed is? (Sorry if these are basic questions!).

Do you know if there are any options on moving cabinets to a closer one to get a better speed? Tried to find a contact number for Openreach- but nothing!!

thank you for your time on answering my questions!

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 19:21:52 GMT

@MSRLoveTV

Yes speeds on the copper leg of the connection degrade depending on how far you are from a particular cabinet.

It is unlikely that sky and openreach would entertain shifting you to a closer cabinet. They would have to divert the copper leg from your existing cabinet the new cab and then reconnect the fibre from the exchange to the new cabinet

Re: Have superfast broadband via sky and confirmed our house has it - not getting fast download spee

cookiemonsteruk — Thu, 30 Dec 2021 19:25:50 GMT

@MSRLoveTV

Graph of distance from cabinet vs speed