topic Re: Constant Disconnects in Archive

Constant Disconnects

AshSky54 — Sun, 28 Nov 2021 21:48:56 GMT

I'm a new sky customer and I'm getting constant disconnects which I never got before on another provider. This is ethernet and Wi-fi connection issues. Most of these issues seem to be after 19:00 everyday..

Any help?

Re: Constant Disconnects

Highlinder — Sun, 28 Nov 2021 21:57:28 GMT

@AshSky54Going by the router stats that you have provided, there is no disconnects at all. Which devices are losing their connection and how are they connected?

Re: Constant Disconnects

AshSky54 — Sun, 28 Nov 2021 21:59:55 GMT

My TV which is watching Netflix disconnects and I get kicked out of any games I'm playing.

I have 2 connected via ethernet. 3 over WiFi I believe (tv and 2 mobiles).

On my PC I can still view webpages while the disconnects are happening its just very slow.

Re: Constant Disconnects

jamesn123 — Mon, 29 Nov 2021 14:23:04 GMT

@AshSky54

Are the PCs connected directly to the hub or is there something inbetween such as a booster, powerline adapters etc?

Re: Constant Disconnects

AshSky54 — Mon, 29 Nov 2021 19:27:49 GMT

@jamesn123They are connected via ethernet straight into the router.

It does seem to be an issue when either the TV is on or the second PC. I was home all day today and no issues. Girlfriend comes home and turns TV/PC on and we are now having issues.

Re: Constant Disconnects

AshSky54 — Mon, 29 Nov 2021 19:29:14 GMT

@jamesn123 Not sure I can edit a post.

The PCs are ethernet. TV via wifi.

Re: Constant Disconnects

AshSky54 — Mon, 29 Nov 2021 22:13:25 GMT

Just strange to me its pretty much same time everyday. Like my girlfriend was on her PC all day and watching TV and it worked. But come to around 19:00 Netflix wont load on TV.

Re: Constant Disconnects

jamesn123 — Tue, 30 Nov 2021 10:10:12 GMT

@AshSky54

Can you attach a speedtest from your PC to demonstrate the slow down after 7pm? Sounds like to me it could just be a WiFi interference issue with the TV. I dont see how the PCs would be affected

Re: Constant Disconnects

AshSky54 — Wed, 01 Dec 2021 00:21:48 GMT

It's normally around 40-50Mbps. This is after 19:00. No TV on. Though I think Sky is having issues today in general so could be worse because of that. But speeds normally always drop.

Re: Constant Disconnects

jamesn123 — Wed, 01 Dec 2021 12:43:31 GMT

@AshSky54

Hmm that is odd. And thats via ethernet?

Re: Constant Disconnects

AshSky54 — Wed, 01 Dec 2021 14:13:52 GMT

@jamesn123Yup ethernet..

Normally it doesn't drop THAT low(it was past midnight and Skys broadband check was saying they had issues). Think the weather was affecting it. What's odd to me is it's only download speed.

Right now I'm getting 46Mbps down and normally drops to around 20Mbps.

Re: Constant Disconnects

jamesn123 — Wed, 01 Dec 2021 14:47:41 GMT

@AshSky54

Should be more than 46. Your sync speed is 60+. Sounds like a throughput issue to me

Re: Constant Disconnects

AshSky54 — Sat, 04 Dec 2021 15:45:28 GMT

Two speed tests within minutes of each other --

@jamesn123 Any ideas? Im never getting 60+ on Sky. With last provider the lowest it ever was 50.

Re: Constant Disconnects

JPR007 — Sat, 04 Dec 2021 15:56:09 GMT

@AshSky54 The upstream throughput is next to non existent...is there certainly not another device(s) using the connection at the time?

The last router stats you posted show heavy internet usage at the time it was taken?

Also if you haven't already, leave the router off for 30mins, as this will allocate it a new IP address.

I've experienced reduced throughput before (only once and nowhere near as bad), and doing that cured it. How? I have no idea but it did...

Re: Constant Disconnects

AshSky54 — Sat, 04 Dec 2021 15:57:34 GMT

@JPR007Currently I'm home alone. The only thing on is my PC. So my PC/mobile should be the only things connected. According to the sky broadband check, there is 3, I know what the 3rd is, it's my Nvidia shield. The same shows up on 192.168.0.1

Re: Constant Disconnects

jamesn123 — Tue, 07 Dec 2021 10:30:06 GMT

@AshSky54

Are you sure theres no background uploads on any of the devices such as Onedrive, iCloud etc

Re: Constant Disconnects

AshSky54 — Mon, 27 Dec 2021 18:59:32 GMT

This still hasn't improved.

I don't have any OneDrive/etc uploads.