https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876611#M704566 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3166078">@Kaytee91</a>&nbsp;</P> <P>&nbsp;</P> <P>Is your internet light off?</P> Sun, 26 Dec 2021 21:08:40 GMT cookiemonsteruk 2021-12-26T21:08:40Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876608#M704565 <P>Hi could any body help</P><P>my sky hub router stopped working around 3 hours ago the internet connection just dropped/stopped completely..&nbsp;</P><P>iv tried all the checks etc and nothing works..&nbsp;</P><P>I thought it was my BT master socket but Iv plugged in my house phone and that works fine it's just my router that isn't fetching internet 🤷🏻‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span><BR />does this sound like it's my router not the master socket??&nbsp;<BR />If it's my router what am I meant to do???&nbsp;<BR /><BR /></P><P>I really can't go without internet</P> Sun, 26 Dec 2021 21:07:10 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876608#M704565 Kaytee91 2021-12-26T21:07:10Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876611#M704566 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3166078">@Kaytee91</a>&nbsp;</P> <P>&nbsp;</P> <P>Is your internet light off?</P> Sun, 26 Dec 2021 21:08:40 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876611#M704566 cookiemonsteruk 2021-12-26T21:08:40Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876612#M704567 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3166078">@Kaytee91</a>&nbsp; I would try running this test 1st&nbsp;<A href="https://www.sky.com/mybroadband" target="_blank">https://www.sky.com/mybroadband</A></P><P>&nbsp;</P><P>You can do this over 4g also.</P> Sun, 26 Dec 2021 21:09:18 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876612#M704567 GD1 2021-12-26T21:09:18Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876624#M704568 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6C90A238-26CD-4DA9-984F-48C71649C0DA.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/74892i24F424AA5DF6F971/image-size/medium?v=v2&amp;px=400" role="button" title="6C90A238-26CD-4DA9-984F-48C71649C0DA.png" alt="6C90A238-26CD-4DA9-984F-48C71649C0DA.png" /></span></P><P> this is what I'm getting</P> Sun, 26 Dec 2021 21:17:51 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876624#M704568 Kaytee91 2021-12-26T21:17:51Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876627#M704569 <P>Yes&nbsp;</P> Sun, 26 Dec 2021 21:18:39 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876627#M704569 Kaytee91 2021-12-26T21:18:39Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876630#M704570 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3166078">@Kaytee91</a></P> <P>&nbsp;</P> <P>You will need to call sky tomorrow on&nbsp;150 from a landline<BR />zero three three three seven five nine one zero one eight from any other phone</P> <P>&nbsp;</P> <P>What area are you in?</P> Sun, 26 Dec 2021 21:21:13 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876630#M704570 cookiemonsteruk 2021-12-26T21:21:13Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876634#M704571 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;</P><P>&nbsp;</P><P>im in West Midlands UK&nbsp;</P> Sun, 26 Dec 2021 21:22:56 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876634#M704571 Kaytee91 2021-12-26T21:22:56Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876638#M704572 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3166078">@Kaytee91</a>&nbsp;</P> <P>&nbsp;</P> <P>Posted a link not 5 minutes ago to someone in Wednesbury he says something about CASS ??? Working in the area</P> <P>&nbsp;</P> <P><A href="https://istheservicedown.co.uk/status/sky/2634617-wednesbury-sandwell-england-united-kingdom" target="_blank">https://istheservicedown.co.uk/status/sky/2634617-wednesbury-sandwell-england-united-kingdom</A></P> Sun, 26 Dec 2021 21:26:31 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876638#M704572 cookiemonsteruk 2021-12-26T21:26:31Z https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876652#M704573 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;</P><P>&nbsp;</P><P>im not to sure as when I run the checks it says there not issue in the area it just won't connect/put up my hub&nbsp;</P><P>&nbsp;</P><P>it did stop working this morning for about 5 mins as I pulled the plug out the mains then put it back in... but this time nothing is working at all&nbsp;</P> Sun, 26 Dec 2021 21:46:09 GMT https://helpforum.sky.com/t5/Archive/Sky-Router-Stopped-Working/m-p/3876652#M704573 Kaytee91 2021-12-26T21:46:09Z