topic Re: New boost router - can’t connect ring doorbell in Archive

New boost router - can’t connect ring doorbell

John+ven — Fri, 24 Dec 2021 15:45:13 GMT

Just got the boost router and can't connect my ring doorbell - can anyone help

Re: New boost router - can’t connect ring doorbell

cookiemonsteruk — Fri, 24 Dec 2021 16:12:48 GMT

@John+ven wrote:

Just got the boost router and can't connect my ring doorbell - can anyone help

@John+ven

Have you just got the sr203 sky router with broadband boost or have you received the booster boxes as well ?

Re: New boost router - can’t connect ring doorbell

John+ven — Fri, 24 Dec 2021 16:53:25 GMT

Hi I've just got the sr203 router no booster boxes

Re: New boost router - can’t connect ring doorbell

cookiemonsteruk — Fri, 24 Dec 2021 17:04:51 GMT

@John+ven

Did you get the sr203 as part of the £5 pm broadband boost subscription. ?

The sr203 doesn't do the boosting itself but in conjunction with the booster boxes will act as a mesh.

You will need to contact sky on 150 from your landline to request the booster boxes

Re: New boost router - can’t connect ring doorbell

andymcmanus123 — Fri, 24 Dec 2021 17:08:28 GMT

I received one of these yesterday - as an upgrade to the first Sky-q broadband router. I chose to pay the extra £5 for the 'booster' option and they just shipped the new router within 24 hours.

As for setting up - I changed the SSID back to the old one and same with the password. 80% of my equipment reconnected to the WIFI without an issue. Including Ring doorbell and cameras. Ironically it was the SKY boxes that needed the most intervention.

Did you get your router as an upgrade? If you cannot ge tthe Ring doorbell connected - then you'll need to do a full reset of the Ring, connect your phone to its wifi and then do a full set up again.

Re: New boost router - can’t connect ring doorbell

cookiemonsteruk — Fri, 24 Dec 2021 17:10:18 GMT

@John+ven

I forgot about the ring doorbell which only work on 2.4ghz wifi.

It may be sufficient to seperate wifi bands and allocating the doorbell to the 2.4ghz wifi using a device also connected to the 2.4 band

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

Re: New boost router - can’t connect ring doorbell

Skull+Treaty — Fri, 24 Dec 2021 20:42:01 GMT

@John+ven

What version Ring Doorbell do you have? The v4 is dual band, the versions before are single band on the 2.4Ghz frequency and you may need to split the WiFi bands, follow this User Guide

Re: New boost router - can’t connect ring doorbell

John+ven — Sat, 25 Dec 2021 23:13:54 GMT

All sorted now thanks. Split the wi if between the 2.4 ghz and the 5g and the doorbell reconnected when assigned to the 2.4.

thanks for the help