topic Re: I want to cancel my subscription with Sky in Archive

I want to cancel my subscription with Sky

Michelle+NicPhaid — Tue, 21 Dec 2021 15:53:39 GMT

- I called their 081 number - cut off 7 times - any advice??

Re: I want to cancel my subscription with Sky

GD1 — Tue, 21 Dec 2021 15:55:10 GMT

@Michelle+NicPhaid Afraid you can only do it by phone you will need to keep calling How to cancel your Sky TV subscription | Sky Help | Sky.com

Re: I want to cancel my subscription with Sky

Michelle+NicPhaid — Tue, 21 Dec 2021 15:56:40 GMT

@GD1 I rang 7 times and was cut off

Re: I want to cancel my subscription with Sky

GD1 — Tue, 21 Dec 2021 15:57:39 GMT

@Michelle+NicPhaid Unfortunately that is the only way you can cancel.

Re: I want to cancel my subscription with Sky

Michelle+NicPhaid — Tue, 21 Dec 2021 16:00:07 GMT

Absolutely ludicrous that you have to keep calling a communication on a work day. I feel like Victor Meldrew today - I am going to take to Social Media and warn everyone about this awful service which must not have any customer services representatives in Ireland. Vodafone was far better. I know it isn't your fault. I am going to send a complaint to Com Reg too and a correspondence to the Minister for Communications.

Re: I want to cancel my subscription with Sky

JPR007 — Tue, 21 Dec 2021 16:06:56 GMT

@Michelle+NicPhaid The lines are often busiest at this time of day, it's better to either call first thing or wait till later. I've seen many such ideas to go on social media and start some sort of vendetta against a company, but for every bad experience there are many many good ones.

Yes it is frustrating, but i highly doubt that the minister for communcations is going to start some kind of mass scale inquest because someone didn't have their phone call answered within 5/10 minutes. As for it being a work day, they are usually available 7 days a week to attempt to contact.

Re: I want to cancel my subscription with Sky

Michelle+NicPhaid — Tue, 21 Dec 2021 16:24:03 GMT

@JPR007 You are very good to advise me. However, I would be of the opinion, that ministers and regulators ought to be informed when a company such as Sky creates creates difficulties for honest people to terminate their contracts - which is their right. I would be firmly of the belief that being, in my view, uncustomer friendly, and, in my view, hindering people from terminating contracts especially when the service is not working - is akin to taking money for an inept service and, in that regard, in breach of consumers' rights. I also think that making people aware of how the service operates. which I feel is to say at the very least difficult, is important so that people know what they are buying into.