topic Re: No broadband in Archive

No broadband

Kellymcb — Mon, 06 Dec 2021 20:25:01 GMT

My broadband has been off for 4 days now and I can't get in touch with anyone to help. I've followed all the steps and it's not working. I also rang and it says I can't connect the calls

Re: No broadband

GD1 — Mon, 06 Dec 2021 20:26:37 GMT

@Kellymcb What happens when you try the link here https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Re: No broadband

Kellymcb — Mon, 06 Dec 2021 20:28:16 GMT

It ends with saying our tests are having trouble please contact us

Re: No broadband

cookiemonsteruk — Mon, 06 Dec 2021 20:30:06 GMT

@Kellymcb

I have escalated the issue to Sky

If you remain logged onto the community forum a blue chat bubble should appear within the next 48 hours

Re: No broadband

cookiemonsteruk — Mon, 06 Dec 2021 20:32:50 GMT

@Kellymcb

Please read below the process of escalation

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No broadband

Kellymcb — Mon, 06 Dec 2021 20:34:28 GMT

Thank you