https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857610#M702598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3484646">@TonyHarr</a>&nbsp;&nbsp;I've escalated your post via the community chat. This link explains how it works&nbsp;<A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR /><BR />Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.&nbsp; It will most likely be tomorrow before they contact you.</P> Mon, 06 Dec 2021 19:26:42 GMT GD1 2021-12-06T19:26:42Z https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857607#M702597 <P>I've tried all the steps to resolve it but still no internet. The sky hub is the problem as I've tried my neighbours sky hub and it works fine. How do I get in touch to report a faulty hub?</P> Mon, 06 Dec 2021 19:25:31 GMT https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857607#M702597 TonyHarr 2021-12-06T19:25:31Z https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857610#M702598 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3484646">@TonyHarr</a>&nbsp;&nbsp;I've escalated your post via the community chat. This link explains how it works&nbsp;<A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR /><BR />Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.&nbsp; It will most likely be tomorrow before they contact you.</P> Mon, 06 Dec 2021 19:26:42 GMT https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857610#M702598 GD1 2021-12-06T19:26:42Z https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857615#M702599 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3484646">@TonyHarr</a>&nbsp;You can call them or try messaging them. Details can be found here, further down the linked page.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/#sky-broadband" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/#sky-broadband</A></P> Mon, 06 Dec 2021 19:31:45 GMT https://helpforum.sky.com/t5/Archive/Internet-isn-t-working/m-p/3857615#M702599 CyberFriday 2021-12-06T19:31:45Z