topic Re: No phone line in Archive

No phone line

andrea1981 — Sat, 04 Dec 2021 11:58:47 GMT

Hi. I have a dead phone line but still have access to WiFi albeit at a reduced 28mb/s. Is this likely to be a fault at the exchange hub.? Engineer is booked to visit 06.11 but find it odd wifi has not dropped out. Its just the phone.

Re: No phone line

JPR007 — Sat, 04 Dec 2021 12:04:52 GMT

@andrea1981 As the line is not completely dead it would suggest that the fault wherever it may be is affecting the frequencies that carry the voice signals, not the data signals.

Re: No phone line

simon194 — Sun, 05 Dec 2021 16:35:38 GMT

@andrea1981 wrote:
Hi. I have a dead phone line but still have access to WiFi albeit at a reduced 28mb/s. Is this likely to be a fault at the exchange hub.? Engineer is booked to visit 06.11 but find it odd wifi has not dropped out. Its just the phone.

Sounds like you have what is called a "single leg disconnect" where one of the pair of wires coming to your house is broken or disconnected. It has the effect of stopping the phone from working and the broadband running at around half its normal speed.

VDSL, unlike the phone, can operate on just a single wire.

Re: No phone line

andrea1981 — Sun, 05 Dec 2021 16:52:51 GMT

That's sounds plausible. Thanks for the advice. Engineer out tomorrow fingers crossed will sort it.