topic Broadband issues in Archive

Broadband issues

munchkin10 — Sat, 06 Nov 2021 08:59:33 GMT

Anyone else having speed issues with the Broadband and still having to wait for an Engineer to come out. Been waiting now since 1st October sick and tired off phoning sky now.

Re: Broadband issues

mae-3 — Sat, 06 Nov 2021 09:24:36 GMT

@munchkin10

I hope you are getting compensation for the period that you've had issues? Under the contract, the broadband provider really only has 30 days to resolve the issue outside that period then compensation above that normal offered should be negotiatored, and an agreement between the two parties agreed.

Re: Broadband issues

lettice — Sat, 06 Nov 2021 09:56:52 GMT

Save you another call to Sky.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues

Greenfingers001 — Sat, 06 Nov 2021 10:04:34 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂

Re: Broadband issues

Lisa-P1987 — Tue, 30 Nov 2021 15:01:54 GMT

Update - Spoken to munchkin10, we have been through various steps and escalations.

At this moment we cannot improve the speeds, we have discussed the Speed Guarantee and also provided a speed refund. Thanks 🙂

Re: Broadband issues

Lisa-P1987 — Sun, 05 Dec 2021 08:51:57 GMT

Update – Thanks for chatting to us munchkin10 As there has been no further contact in over 48 hours, Your chat has been closed now. Thanks