topic Re: Can’t connect to internet. in Archive

Can’t connect to internet.

Fintanstack909 — Sat, 13 Nov 2021 18:31:29 GMT

Hi, I am unable to connect to internet. Has my power light and my wifi light on but no internet or sky hub?
Of course I can't actually talk to anyone about it as it's past 5/6pm. Would love to know if anyone else is in the same boat?

Re: Can’t connect to internet.

GD1 — Sat, 13 Nov 2021 18:36:21 GMT

@Fintanstack909 wrote:
Hi, I am unable to connect to internet. Has my power light and my wifi light on but no internet or sky hub?
Of course I can't actually talk to anyone about it as it's past 5/6pm. Would love to know if anyone else is in the same boat?

If your in the UK lines are still open. Try running the broadband test here https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Re: Can’t connect to internet.

Fintanstack909 — Sat, 13 Nov 2021 19:23:24 GMT

Hi, thanks for the reply, Unfortunately am in Ireland, have tried testing multiple times and it keeps saying try again later.
Have factory reset it, pulled cables out and put back in and everything but can't get fixed.
would you no if there's online chat I could use?

Re: Can’t connect to internet.

GD1 — Sat, 13 Nov 2021 19:30:44 GMT

@Fintanstack909 wrote:
Hi, thanks for the reply, Unfortunately am in Ireland, have tried testing multiple times and it keeps saying try again later.
Have factory reset it, pulled cables out and put back in and everything but can't get fixed.
would you no if there's online chat I could use?

Afraid not, can't see a chat option.

Re: Can’t connect to internet.

jamesn123 — Sat, 13 Nov 2021 20:12:13 GMT

@Fintanstack909

Nobody will be on the escalation chat at this time or possibly even tomorrow. Best option for you is to call in the morning.