topic How do I switch off audio description from my Sky Glass in Archive

How do I switch off audio description from my Sky Glass

woodenhead — Tue, 14 Dec 2021 22:18:11 GMT

How do I switch off audio description on my Sky Glass tv

Re: How do I switch off audio description from my Sky Glass

Jayboy1990 — Tue, 14 Dec 2021 22:19:32 GMT

Press button with three dots upper left.

then across to audio desc. And select to turn off.

Re: How do I switch off audio description from my Sky Glass

Origto — Tue, 14 Dec 2021 22:56:33 GMT

Click on the three dots on the remote control (right under the power on/ off button)

you will find the option there

Re: How do I switch off audio description from my Sky Glass

luton1234 — Mon, 28 Feb 2022 20:15:22 GMT

Won't turn off. Already says turned off in settings and comes on randomly. Any ideas?

Re: How do I switch off audio description from my Sky Glass

Sky-by-night — Mon, 28 Feb 2022 20:34:55 GMT

@luton1234 wrote:
Won't turn off. Already says turned off in settings and comes on randomly. Any ideas?

@luton1234 I have exactly the same issue whilst watching BBC1. Tried turning TV off at mains and re-booting, but problem still persists. It's so annoying!!

Re: How do I switch off audio description from my Sky Glass

Mazzle — Mon, 28 Feb 2022 20:51:39 GMT

we have the same issue too !! Only BBC1 and will not turn off, even though in settings it is set to off. Very very annoying

Re: How do I switch off audio description from my Sky Glass

luton1234 — Mon, 28 Feb 2022 20:54:39 GMT

Sky have just ordered us another glass tv saying it must be faulty 🤷🏻‍♂️

Re: How do I switch off audio description from my Sky Glass

Chrisee — Tue, 01 Mar 2022 07:56:09 GMT

@luton1234 highly unlikely to be a TV fault suspect the agent was trying to offer you something. Likely it was an issue at the BBC end on one of the regional versions of BBC1. Faults with particular channels are best reported to viewerR@sky.uk if its BBC1 give them the regiobal version you have on your Glass TV.

Re: How do I switch off audio description from my Sky Glass

luton1234 — Tue, 01 Mar 2022 08:53:22 GMT

I agree that it isnt probably the TV but that is what the call handler said. It has never happened in 20 years of being with Sky but twice now on two different Sky glass TV's. Before I report it to your suggested e-mail address who are they?