topic Re: Skyglass Puck issue in Archive

Skyglass Puck issue

14pg — Tue, 08 Feb 2022 10:29:59 GMT

One of two pucks regularly fails to switch on. I have updated the software and this was ok for a couple of weeks but I am having the same issue again. I originally asked for a replacement that was refused. I cannot continue with this issue and demand a replacement.

Re: Skyglass Puck issue

Joe-Bow — Tue, 08 Feb 2022 10:33:57 GMT

@14pg Do a search through the forum. It's an ongoing issue. You'll find a bunch of things to try to get it working for you, but my advice would be to hardwire where you can as Puck Wi-Fi performance is pretty awful for many.

Re: Skyglass Puck issue

14pg — Tue, 08 Feb 2022 10:39:04 GMT

My Puck is hard wired.

Re: Skyglass Puck issue

fizzdisco — Tue, 08 Feb 2022 10:41:35 GMT

@14pg

If I were you I'd be calling Sky and demanding a replacement puck and a refund for the Whole Home subscription due to them not providing you with equipment capable enough of using the service.

The pucks in their current form are far too unstable for many people.

Re: Skyglass Puck issue

14pg — Tue, 08 Feb 2022 10:42:58 GMT

Thank you

Re: Skyglass Puck issue

Anonymous — Tue, 08 Feb 2022 10:44:13 GMT

@14pg Sadly you will have to grin and bare it, or pursue them until they replace it.

Does it turn on sometimes or is it always ?

Or you could try re-pairing your remote on the puck to see if that changes anything.

https://www.sky.com/help/articles/your-sky-glass-remote#need-a-hand

Sadly I had the same issue and gave up in the end and cancelled whole home, may re-look at it when it's more stable.

Re: Skyglass Puck issue

14pg — Tue, 08 Feb 2022 10:46:18 GMT

Thank you a replacement is the only solution else I will have to cancel glass and go back to Q.

Re: Skyglass Puck issue

Anonymous — Tue, 08 Feb 2022 10:47:51 GMT

@14pg Keep us updated be interested to see if they replace it and it improves, if that's the case I may do the same thing as my Puck was literally awful.

Re: Skyglass Puck issue

14pg — Tue, 08 Feb 2022 10:51:16 GMT

Will do as sooon as I have an answer. I will post the outcome

Re: Skyglass Puck issue

14pg — Mon, 14 Feb 2022 16:07:02 GMT

Sky sending replacement puck tomorrow.