topic My puck keeps switching its self off in Archive

My puck keeps switching its self off

Nicholas+James+pe — Wed, 09 Feb 2022 18:42:40 GMT

My puck keeps switching off on it's own and it then interrupts my entertainment is it faulty

Re: My puck keeps switching its self off

GD1 — Wed, 09 Feb 2022 18:45:44 GMT

@Nicholas+James+pe Check the settings of the puck

Go to Settings --> Startup and standby - Turn Sleep Timer Off.

Re: My puck keeps switching its self off

Nicholas+James+pe — Wed, 09 Feb 2022 19:02:43 GMT

hi I have gone on settings and the sleep timer is off stand by is off I can't get access to the puck settings

Re: My puck keeps switching its self off

GD1 — Wed, 09 Feb 2022 19:04:01 GMT

@Nicholas+James+pe Those are the settings you need to check. How often is this happening?

Re: My puck keeps switching its self off

Nicholas+James+pe — Wed, 09 Feb 2022 19:06:12 GMT

This is happening every day I have tried everything that sky has told me to do and it keeps happening

Re: My puck keeps switching its self off

GD1 — Wed, 09 Feb 2022 19:07:47 GMT

@Nicholas+James+pe I'm not sure if they can help, however, I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: My puck keeps switching its self off

Greenfingers001 — Thu, 10 Feb 2022 10:59:33 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: My puck keeps switching its self off

Lisa-P1987 — Sat, 12 Feb 2022 14:26:16 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: My puck keeps switching its self off

Petrude123 — Sun, 13 Feb 2022 19:05:27 GMT

Hi greenfingers I have done a reset and it has now doing everything it should be doing thanks anyway if it does it again I know what to do know