https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3923202#M698932 <P>Not uncommon.&nbsp;</P><P>Perhaps a full reset of both puck and remote?</P><P>You'll have to sign in to all the 3rd party apps again and reconnect the Puck with Sky.&nbsp;</P><P>&nbsp;</P><P>They've just started rolling out a new update too.&nbsp; Just have to wait for that.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Feb 2022 22:06:47 GMT Aaln 2022-02-12T22:06:47Z https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3922868#M698931 <P>My sky glass puck is not working properly it either switches it self off or it stays on all the while but I can rewind and forward fast my programs it will not respond to my remotes controls either can anyone help please</P> Sat, 12 Feb 2022 15:20:05 GMT https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3922868#M698931 Petrude123 2022-02-12T15:20:05Z https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3923202#M698932 <P>Not uncommon.&nbsp;</P><P>Perhaps a full reset of both puck and remote?</P><P>You'll have to sign in to all the 3rd party apps again and reconnect the Puck with Sky.&nbsp;</P><P>&nbsp;</P><P>They've just started rolling out a new update too.&nbsp; Just have to wait for that.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Feb 2022 22:06:47 GMT https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3923202#M698932 Aaln 2022-02-12T22:06:47Z https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3923852#M698933 <P>Hi Alan thanks for your help today I have done what you have said and it is still doing the same thing again so I will have to wait for the new settings</P> Sun, 13 Feb 2022 18:43:04 GMT https://helpforum.sky.com/t5/Archive/My-puck-isn-t-working-properly/m-p/3923852#M698933 Petrude123 2022-02-13T18:43:04Z