topic Re: Sky Glass Issues in Archive

Sky Glass Issues

Jojoer — Tue, 01 Feb 2022 20:29:10 GMT

Having lots of problems with Sky Glass, whatever we are watching seems to get caught in a loop or jumps from one position in the film to another. It also goes totally black randomly, and we have to turn it off and on again, the listings show gaps, it has breakdowns and doesn't even show the red light but the TV is on, or even when it's off. Also when we are watching a film the voice control will say sorry I didnt catch that, and no one has spoken, its like its picking up voice control from the film or programme we are watching. I can only assume we are not alone in all these problems and we have a super fantastic broadband speed so its not that.

Re: Sky Glass Issues

Anonymous — Wed, 02 Feb 2022 06:49:55 GMT

@Jojoer Fantastic broadband does not necessarily mean glass will work out of the box.

How is your TV connected to the internet is it via WiFi or Ethernet ?

There are a lot of aspects that can affect (and have) glass. Some issues you are reporting are well known.

You need a stable home network as well to get the best out of glass.

Re: Sky Glass Issues

Jojoer — Thu, 03 Feb 2022 14:35:06 GMT

It's WiFi connected and that's the reason we took sky glass. We have full fibre optic to the property 900 Meg download and Wi-Fi throughout the house TV kit however the TV kit is about half a metre from the Wi-Fi box.