topic Re: New Install Software Update fails in Archive

New Install Software Update fails

baztardos — Wed, 03 Nov 2021 21:00:29 GMT

TV turned up today, 5 hours later and the software update is still not downloading so still have no TV.

Resets galore by the way and I am pretty tech savvy so before I spend hours on a phone being told to do exactly what I have done a dozen times already has anyone else had this issue and if so any suggestions greatly received

Re: New Install Software Update fails

GD1 — Wed, 03 Nov 2021 21:03:24 GMT

@baztardos wrote:
TV turned up today, 5 hours later and the software update is still not downloading so still have no TV.
Resets galore by the way and I am pretty tech savvy so before I spend hours on a phone being told to do exactly what I have done a dozen times already has anyone else had this issue and if so any suggestions greatly received

If you've not already tried it unplug TV for 1 minute, plug back in while pressing the power button for 20 seconds. This should reset it and hopefully get you on your way.

Re: New Install Software Update fails

baztardos — Wed, 03 Nov 2021 21:41:54 GMT

Sorted!!

Re: New Install Software Update fails

Elsie2023 — Tue, 30 Nov 2021 11:00:10 GMT

Hi. I've just done those steps. It completes the update and goes to checking status page for a while. Then to software error again.

Re: New Install Software Update fails

GD1 — Tue, 30 Nov 2021 11:02:29 GMT

@Elsie2023 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: New Install Software Update fails

Elsie2023 — Tue, 30 Nov 2021 11:06:37 GMT

Thank you so much

Re: New Install Software Update fails

Lisa-P1987 — Tue, 30 Nov 2021 11:09:11 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: New Install Software Update fails

Elsie2023 — Tue, 30 Nov 2021 11:22:22 GMT

Hi. Thanks. Do I just click the bubble?

Re: New Install Software Update fails

GD1 — Tue, 30 Nov 2021 11:24:46 GMT

@Elsie2023 Yes click on the Blue Bubble this will get you started.

Re: New Install Software Update fails

Lisa-P1987 — Sat, 04 Dec 2021 09:32:35 GMT

Update – Thanks for chatting to us Elsie2023 . We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: New Install Software Update fails

deucebigelow — Mon, 17 Jan 2022 20:12:25 GMT

Hi, I have the same issue, did you get yours rectified?

Re: New Install Software Update fails

deucebigelow — Mon, 17 Jan 2022 20:14:25 GMT

Elsie 2023, I have the same issue, how did you resolve it? Thanks

Re: New Install Software Update fails

deucebigelow — Mon, 17 Jan 2022 20:15:27 GMT

@Elsie2023, did you resolve the software update issue? I have the same problem...

Re: New Install Software Update fails

Laurawgggg — Mon, 17 Jan 2022 20:36:59 GMT

Hi. In the end sky sent me out a new tv and a new puck. These both then worked upon set up without any issues. Sorry I couldn't help more.

Re: New Install Software Update fails

Laurawgggg — Mon, 17 Jan 2022 20:37:55 GMT

Sorry this is me not sure why my username has changed. But sky sent me new tv and a new puck and then they both worked upon setup. Sorry I couldn't be more help