topic Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it in Archive

Rental won’t download!

Chris2482 — Thu, 18 Jun 2020 13:28:04 GMT

I've rented a movie from Sky via my Q box, I click to download and it just stays on 0% - purchase is confirmed, I've tried cancelling and restarting plus re-booting the main Sky Q box but still won't download. My old purchases download fine with no issue. Any advice or a number I can call as can't find any help on the sky community or from the sky help guide!

Re: Rental won’t download!

AimeeLou031 — Thu, 18 Jun 2020 16:02:53 GMT

@Chris2482 - This was a known issue today, affecting a lot of customers. I've just checked & it's now resolved so your purchase should now download successfully.

I hope this helps.

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Wed, 15 Jul 2020 17:57:25 GMT

**bleep** do I get a refund as movie didn't download and it expired and we wasn't able to watch it due to this

thanks

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Wed, 15 Jul 2020 17:59:07 GMT

Hi again

i don't know why it said bleep, that word was how

thanks

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

AimeeLou031 — Wed, 15 Jul 2020 18:23:40 GMT

Hi @JPAG 🙂

You won't be charged for your Sky Store rental if you didn't start to view it. You will only be charged for it once you start watching it.

I hope this helps!

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

daveNOS — Wed, 15 Jul 2020 18:24:17 GMT

@JPAG If you were unable to download and watch the movie then you shouldn't be charged for it, there should be no need to arrange a refund.

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Thu, 16 Jul 2020 22:53:53 GMT

I did start to view it but couldn't complete as it didn't finish uploading due to no fault of mine. I still require a refund if this problem of poor connection isn't resolved. You can look at my history and see I am and have been continuously having problems with this and I am paying a lot for a poor service.

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Thu, 16 Jul 2020 22:54:46 GMT

No it doesn't help

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Thu, 16 Jul 2020 22:58:47 GMT

They are saying if I started to view I won't be refunded. As I started but didn't finish due to it not fully downloaded then I will demand a full refund.

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

Chrisee — Fri, 17 Jul 2020 05:22:30 GMT

@JPAG I would call Sky and complain if you have a Sky Talk line dial 150 and the call is free,

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

caesarome — Fri, 17 Jul 2020 08:57:04 GMT

While it is to late now this is why with rental films it is always worth downloading the complete film first incase the download does get interrupted.

Re: Rental won’t download, would like a refund as it expired and couldn’t get to watch it

JPAG — Sun, 19 Jul 2020 12:58:31 GMT

We would have fully downloaded but it didn't work, therefor this is the reason we want a refund but thanks for that advice that I already know