topic Re: MySky Talk Shield settings in Archive

MySky Talk Shield settings

ManjK — Mon, 25 Jan 2021 00:44:00 GMT

Anytime I go into my Talk Shield settings through the My Sky app I get the help settings. Is anyone else having this problem?

Anytime I need to make changes I have go through the browser. This has only started about a week or so ago, had been working fine before this.

Re: MySky Talk Shield settings

caesarome — Mon, 25 Jan 2021 05:51:53 GMT

@ManjK wrote:

Anytime I go into my Talk Shield settings through the My Sky app I get the help settings. Is anyone else having this problem?

I have seen another member posting the same. Have you tried deleting the app then installing it again ?

Re: MySky Talk Shield settings

ManjK — Mon, 25 Jan 2021 07:56:57 GMT

@caesarome, I have but still the same problem.

Re: MySky Talk Shield settings

Gemtell — Wed, 03 Feb 2021 07:57:46 GMT

I downloaded the new my sky app 2days ago because the original one had disappeared . .my talk shield would not load . I phoned sky and was told it was now connected . When I try to access that section . Page is very grey and will not load even after 5 mins . I've re installed it a few times with no difference . .my phone is a Samsung galaxy 6 edge

Re: MySky Talk Shield settings

mc321 — Sat, 13 Feb 2021 08:27:39 GMT

@ManjK wrote:
Anytime I go into my Talk Shield settings through the My Sky app I get the help settings. Is anyone else having this problem?
Anytime I need to make changes I have go through the browser. This has only started about a week or so ago, had been working fine before this.

@ManjK Hi did you ever get this sorted?

I am experiencing the same thing which just started recently.

If i click on the talk shield settings within the app it takes me to a help page instead and like you i have to go through a browser everytime i need to access settings.

Re: MySky Talk Shield settings

ManjK — Sat, 13 Feb 2021 09:50:51 GMT

Hi @mc321,

no I haven't, still have the same issue.

Re: MySky Talk Shield settings

mc321 — Fri, 05 Mar 2021 11:26:06 GMT

Is this ever going to be fixed?

Its annoying as hell having to go to the website and log in everytime i want to block a number when i should be able to do this from the app quite easily.

Re: MySky Talk Shield settings

velden — Thu, 25 Mar 2021 10:37:24 GMT

Same problem for me too! Does anyone from sky technical review these pages?

Re: MySky Talk Shield settings

ManjK — Thu, 25 Mar 2021 11:55:00 GMT

Yep still not fixed...And have no idea if they look at it.

Re: MySky Talk Shield settings

mc321 — Sun, 04 Apr 2021 09:11:53 GMT

Another month gone by and still not fixed !

Re: MySky Talk Shield settings

mc321 — Tue, 03 Aug 2021 08:16:21 GMT

Its coming up to 8 months since this was reported and despite sky acknowledging the issue and there having been several app updates,the problem still has not been fixed!

Is this ever going to get looked at?