topic First time sky go user in Archive

First time sky go user

Siobhan+Brazier — Mon, 02 Aug 2021 19:38:47 GMT

I’ve just downloaded sky go for the first time and everything show I click on it tells me to upgrade my subscription? I just have the basic package but assumed I could watch what I have on Sky q box at home on my app?

Re: First time sky go user

caesarome — Mon, 02 Aug 2021 20:38:16 GMT

@Siobhan+Brazier

If you are signed into the app with the correct Sky ID then you should be able to watch live TV and Catchup content so can you not do either of these ?

Re: First time sky go user

Siobhan+Brazier — Mon, 02 Aug 2021 20:42:12 GMT

It won’t let me view anything

Re: First time sky go user

caesarome — Mon, 02 Aug 2021 21:16:21 GMT

@Siobhan+Brazier

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147