topic Sky Go broken on Windows 10 in Archive

Sky Go broken on Windows 10

Carlward — Mon, 19 Jul 2021 13:53:34 GMT

Anyone know how to fix this problem with Sky Go on Windows 10 laptop.

It launches, checks for updates, then disapears.

I have, checked hidden files, searched etc and cannot find a Cisco Video Guard folder (as per other advice)

I have removed all antivirus and firewalls

I have checked my laptop is powerful enough with correct ram and video card.

I am at the end of my patience. and with the bloody Sky Q box constantly disconnecting from my WiFi router, I think after 23 years with Sky, I am going to leave!

Thanks for any help anyone can suggest

Re: Sky Go broken on Windows 10

caesarome — Mon, 19 Jul 2021 15:39:33 GMT

Don't worry about the Cisco files as they might not be present but try this in order:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky Go broken on Windows 10

Carlward — Mon, 19 Jul 2021 15:49:25 GMT

Yeah done that about 10 times as per previous advice I researched. Doesn work, but thanks for trying

Re: Sky Go broken on Windows 10

caesarome — Mon, 19 Jul 2021 15:55:53 GMT

Possibly a long shot but you could try installing the beta version:

https://helpforum.sky.com/t5/Online-Apps-Email/Join-Sky-Go-Beta-on-PC/ba-p/3721615

Re: Sky Go broken on Windows 10

Carlward — Mon, 19 Jul 2021 17:49:42 GMT

Is there a way of downloading the Beta version without first downloading the normal desktop app? from a zip file or something?

Because the link says you have to download the Sky Go app first before selecting the beta option from the settings. I have the app, just that it force closes after checking for updates so I cant get as far as selecting the beta option

Thanks

Re: Sky Go broken on Windows 10

caesarome — Mon, 19 Jul 2021 18:22:54 GMT

Good point as I had forgotten about that, as far as I know that is the only way to do it so this isn't going to help either !