topic Diamond VIP but charged for sky go extra in Archive

Diamond VIP but charged for sky go extra

Curtaintop — Fri, 16 Jul 2021 15:31:14 GMT

Hi .Two questions if I may please . Recently upgraded to Sky Q after 17 years with sky . They gave me Diamond VIP . I didnt need multiroom which we had been having, so cancelled that . My new bill I see includes a full price charge for sky go extra £5 a mth . I have now recently read that with VIP package, it should be free , but also read you need multiroom as well to get it free. Which is correct please , free by virtue of VIP alone , or needing multi room too?

Im not clear on the difference between Sky go and sky go extra either so I dont know what I need. All I want apart from normal live watching, is to tape the odd thing to play back , or catch up/recall a programme I find Ive missed --- to watch on my usual TV . Will just 'sky go' do that for me at no extra charge? Would Sky go extra just mean I could do the above but on different devices and maybe away from home? I have tried reading the blurb about it all , but still not clear if anyone can help please?

Re: Diamond VIP but charged for sky go extra

caesarome — Fri, 16 Jul 2021 15:53:59 GMT

There are a few ways to get Sky Go Extra for free and they are:

As a Multiscreen customer

As a free reward via Sky VIP

So I would install the MySky app on a mobile or iPad, activate the VIP program and see if it then offers you it for free, if it does you can calim it. If not then give Sky a call to see what they say.

Sky Go Extra is required to download programs to the app instead of just streaming them. So if you just want to live TV, set recordings to your Sky box and stream catchup content (and not download) then you would not need Sky Go Extra.

Re: Diamond VIP but charged for sky go extra

Curtaintop — Sat, 17 Jul 2021 16:08:00 GMT

Thank you ! It doesnt seem to be offered to me under rewards so I guess its not automatically free with rewards, they must offer different rewards to different people I suppose From what you say , I might not need it if I dont downloa d .

Re: Diamond VIP but charged for sky go extra

caesarome — Sat, 17 Jul 2021 16:15:13 GMT

Give Sky a call as they should be able to activate this for you I would have thought.