topic Broadband Order status - engineer type in Archive

Broadband Order status - engineer type

BvRooyen — Fri, 15 Oct 2021 10:11:09 GMT

On the sky mobile app I am able to view the status of my broadband order (a switch from sky fibre to the cabinet, to full fibre to the premises).

the status refers to a "sky broadband engineer" visit. This is misleading as the call centre explained to me that no sky engineer will visit, but rather an open reach engineer to pull the fibre line. Sky will then activate remotely.

it would be helpful if the app could show the correct type of engineer. This will avoid confusion and surprises when an open reach engineers shows up and the customer was expecting a sky engineer.

Thanks,

Brent.

Re: Broadband Order status - engineer type

mahcq — Sat, 23 Oct 2021 16:58:35 GMT

I agree. However, my engineer has been and gone and yet the app shows an open order.

Re: Broadband Order status - engineer type

caesarome — Sat, 23 Oct 2021 18:33:13 GMT

Does this open order also show here for you @mahcq :

https://www.sky.com/ordertracking